Position Summary

Enable and facilitate high touch, face to face HR delivery that enables high team member engagement. Provide support to the Senior Manager/ AVP on all Human Resources related issues and serve as the bridge to develop and provide proactive HR Services to all HR related issue to internal Business Units.

Primary Responsibility

Alliance with Business
- Support execution of department wide HR initiatives
- Identify and resolve talent issues before they impact the business  
- Be a coach and HR partner to the People managers
- Liaise with the departments and build partnerships

 

Team Member Engagement and Communications
- Act as a proactive listener and advocate for team member suggestions and concerns
- Deliver high touch face to face HR advice and services - such as employee relations, performance coaching, case management
- Leverage technology for timely dissemination of relevant information and facilitate team member feedback
- Implement programs to communicate organizational culture to team members     
- Communicate policies and organizational changes to people managers and team members

 

HR Operational Advisory
- Deliver key TM life cycle processes such as ERF and SRF processes, TM retention, Complaint Handling process, TM onboarding and exit process, Investigation, Disciplinary Actions, TM counseling, HR reporting, etc.

Requirements

- At least 5 years of HR generalist experience, of which 3 years in supervisory or managerial role.
- Diploma or University graduate, preferable in Human Resources Management or equivalent.
- Experience in gaming/hospitality industry is highly preferred.
- Excellent communications and presentation skills. Fluent written and spoken English and Cantonese.
- Hands-on experience in HRIS application and Microsoft Office (Word, Excel and PowerPoint)
- Well versed in Macau Labour Law
- Good Leadership skills and ability to engage and motivate team members.