Manager HR Service Center Job Ref 2500295 Category Leadership Job Family Human Resources Department Payroll Schedule Full-time Facility Shadeland Station Shadeland Ave Indianapolis, IN 46256 United States Shift Day Job Hours Day shift **Join Community** Community Health Network was created by our neighbors, for our neighbors. Over 60 years later, “community” is still the heart of our organization. It means providing our neighbors with the best care possible, backed by state-of-the-art technology. It means getting involved in the communities we serve through volunteer opportunities and benefits initiatives. It means ensuring our dedicated caregivers can learn and grow to stay at the top of their fields and to better serve our patients. And above all, it means exceptional care, simply delivered — and we couldn’t do it without you. **Make a Difference** The HR Service Center Manager oversees day-to-day leadership and operations of a team that provides first-line HR support to current and former Community Health Network caregivers. This job plays a crucial role in implementing an efficient HR Service Center structure that drives results, simplicity and adaptability. As a member of the Total Rewards team, the HR Service Center Manager reports to the Executive Director of HR Operations. **Exceptional Skills and Qualifications** Applicants for this position should be adept at service center operations, service delivery quality and compliance, team management, process improvement and agent training; ensuring accurate HR service delivery while fostering stakeholder engagement and excellence in customer service. Additional requirements: + Bachelor’s Degree or equivalent combination of experience and education + 1 (one) or more years of experience establishing or implementing a shared service center, including designing processes, setting up operations, and managing transition (preferred) + 2 (two) or more years of experience leading others (at the Supervisor level or above) + 5 (five) or more years of experience working within a professional Shared Service Center + Ability to build, motivate, and lead a high performing team + Foster positive team dynamics, encourage accountability, and actively listen to team members + Ability to communicate effectively (oral, written, listening, public speaking, dashboards/presentations) + Develop and maintain well-documented procedures aligned with HR Service and Operational level agreements + Ensure accurate and timely resolution of caregiver inquiries and HR transactions + Collaborate seamlessly with other HR teams to deliver exceptional HR services + Ensure the accuracy, completeness, and confidentiality of HR data maintained within the HR Service Center + Ability to analyze data involving many variables and convert to actionable information + Drive high standards for the Network, team, and self-accomplishments + Ability to think critically and independently resolve problems + Ability to use knowledge of or gain knowledge of best practices, processes, laws, regulations, tools, and software within the subject matter area of this position **Why Community?** At Community Health Network, we build teams that deliver exceptional care through empathy, communication and collaboration. We consider ALL an integral part of the exceptional patient experience. We PRIIDE ourselves on not having employees but Caregivers. Join our Community as we make a difference in your community. Caring people apply here. Community Health Network complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Community Health Network does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.