Manager I, B2B Sales Customer Service and Support (https://jobs.concentrix.com/job-search/?category=Customer Service and Support) Location Davao City, Philippines Apply Now (https://apply.concentrix.com/global/en/apply?jobSeqNo=CONCGLOBALR1479367EXTERNALENGLOBAL&step=1&utm\_source=none) Job Title: Manager I, B2B Sales Job Description Imagine being able to partner with global technology leaders in a company that cares about YOU – your professional growth, your success, and your community. We are looking for a Sales Manager to join our team. Today. The future team member that will love this job will manage a team driving revenue generation and business growth on behalf of our clients. You will promote the professional development of the sales team, including coaching and performance evaluation. Reporting to a sales director, you will also build the strategic relationship with our external facing clients. Along the way you will have access to world-class training opportunities to grow and enhance your skills and career. At Concentrix, you can Own Your Future! **You Have:** + Minimum 3 years proven work experience in a sales leadership role (or similar) + Consistent track record of success with a passion for exceptional customer experience and driving team results + Must be well-versed in High Performance Selling methodologies + Results-driven, analytically proficient, strategically minded with an operational outlook + Excellent people management, leadership and coaching skills + Strong record of developing and retaining high potential employees + Ability to maximize revenue through best practices + Experience in a fast-paced high-volume sales environment with tight deadlines in a dynamic working environment + Excellent verbal and written communication skills, both internally and externally + Highly organized with the ability to handle multiple priorities + Experience working with Salesforce.com or similar CRM preferred + Demonstrated ability to prioritize and multi-task in a time-sensitive environment **You Will:** + Lead, develop and motivate the team(s) to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction + Provide accurate weekly, monthly and quarterly sales forecasting, execute all required customer success motions and ensure data recorded in the CRM is accurate and up-to-date + Act as an enabler to remove both internal and external roadblocks and help team to resolve challenges in support of sales opportunities + Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members + Analyze data, performance and customer experience trends to develop and implement strategic sales plays and best practice for client/specific territories + Stay current on developments in client products/services and within the market and ensure the team is informed on the latest trends and market direction + Act as a point of escalation for the client and respond in a timely manner to any issues + Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed + Effective client management having a clear view on account and how to maximize revenue as well as effectively communicating quarterly objectives to client + Work closely with client contact on reporting and forecasting + Ensure team alignment to achieve operating plan targets, sales targets and client performance targets (CPTs) + Work with internal functional resources and external partners to develop an effective coaching and training platform, targeted around customer success and revenue retention motions and skills, ensuring on-going development of the team + Coordinate team incentives and SPIFs (Sales Performance Incentive Fund) + Ensure high level of professionalism during all interactions with team and client + Effectively partner and build strong business relationships with both internal and external stakeholders to ensure customer expectations are met + Collaborate with cross-functional teams and management to optimize sales processes, systems and achieve a superior customer experience + Lead team to effectively influence buying/renewal process to achieve greater client satisfaction **Our Benefits/Perks:** + Health Insurance with Dental Coverage for Employees – extended to two (2 dependents) + Paid Time off + Birthday Time Off + Bereavement Leave + Life Insurance + Group Personal Accident Program + Employee Assistance Program + Volunteer Time Off, paid time yearly to volunteer with an organisation of your choice. + Recognition programs + Wellness Incentive Program + Learning and Development Programs **Virtual First** Concentrix is a Virtual First company, which means work outside of an office will be the primary experience for most employees for the foreseeable future. Equipment will be provided, but Internet connection and a space at home to work is required. While you can work from your home, we do require that you are in a commutable distance (NCR, Cavite, Rizal, Laguna and Bulacan), of the local office to ensure you can attend when/if required by the company. Also, per PEZA regulations, the company is mandated to keep track and record the movement of all company-owned work equipment, thus any movement of these work equipment are prohibited without any prior approval by the management team, including our PH Site Director Location: PHL Makati City - Ayala North Exchange Language Requirements: English (Required) Time Type: Full time **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to theJob Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)** Apply Now (https://apply.concentrix.com/global/en/apply?jobSeqNo=CONCGLOBALR1479367EXTERNALENGLOBAL&step=1&utm\_source=none)