Responsibilities As Duty Manager, Crew Services, you will play a strategic leadership role in ensuring the seamless operation of the Crew Services Team. This position requires a proactive and dynamic leader capable of managing a diverse team to achieve operational excellence in a 24/7 environment. You will be responsible for overseeing all aspects of daily operations, ensuring compliance with Federal Aviation Regulations and Collective Bargaining Agreements, and fostering a culture of continuous improvement and team engagement. This role demands a high level of expertise in planning, staffing, and operational efficiency to support our Spirit Pilots and Flight Attendants effectively. Strategic Leadership and Operational Oversight: Lead and oversee the Crew Services Team's daily operations, ensuring efficient and effective service delivery to all crew members. Develop and implement staffing models that ensure safe and efficient operations, accommodating 25-50 team members on duty based on operational demands. Designate shift duties, responsibilities, and workload distribution to ensure optimal team performance and operational efficiency. Regulatory Compliance and Policy Enforcement Ensure strict adherence to all Federal Aviation Regulations and Collective Bargaining Agreements. Act as a subject matter expert in Federal Aviation Regulations related to crew legalities and Collective Bargaining Agreements for Pilots and Flight Attendants. Enforce Crew Scheduling policies and procedures, maintaining compliance with company rules and union contracts. Team Development and Performance Management: Provide ongoing coaching and development opportunities for Crew Services Supervisors, Analysts, and Schedulers. Monitor team performance, offering support, coaching, and guidance to ensure continuous improvement and operational excellence. Conduct periodic reviews and assessments to identify and implement process enhancements, minimizing errors and inefficiencies while promoting team engagement. Operational Problem-Solving and Process Improvement: Serve as a liaison with IT and other business partners to address and resolve critical system issues affecting operations. Resolve issues exceeding the authority of Schedulers/Supervisors, escalating operational or system problems as per established procedures. Investigate and address inquiries initiated by unions or managers regarding potential contractual violations, ensuring operational stability. Strategic Planning and Reporting: Provide periodic updates to management on crewmember availability, sick calls, operational delays, and other issues impacting operations. Review operational delays to identify trends, ensure accurate coding, and pinpoint areas for improvement. Conduct weekly audits to ensure compliance with Federal Aviation Regulations, enhancing operational efficiency and on-time departures. Recruitment and Staffing: Assist in conducting interviews for crew scheduling staff, supervisor roles, and analyst positions to ensure the team is adequately staffed to meet operational needs. Ensure 24/7 operational coverage and adequate crew member coverage to maintain operational integrity. Additional Duties: May perform other responsibilities as assigned to support the operational needs and objectives of the Crew Services department. Qualifications Bachelor’s degree or equivalent experience required. 1-3 years' experience in Crew Scheduling or OCC Leadership experience or equivalent experience required. Proven written and verbal communication skills Systems literate and technologically astute Strong motivation and leadership skills with the ability to lead and influence people Strong organizational, interpersonal and communication skills Experience in managing and developing direct reports Domestic & International travel under 10% of the time. Exerts up to 10 lbs. of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. involves sitting most of the time but may involve walking or standing for brief periods of time. Must be present at the worksite 100% of the time. Overview At Spirit, we live “More Fly.” It’s not just about getting from point A to B—it’s about feeling fly while you’re at it. For our Team Members, it means thinking BIG, taking action, making connections, and having a blast while doing it. From the station to the cockpit, the cabin to the computer, every day is an adventure as we redefine travel. Soar with us and enjoy travel perks that bring you closer to what matters. Join a team that empowers you to bring your full self to work, grow personally and professionally, and fuel the communities we serve. At Spirit Airlines, the sky isn’t the limit—it’s just the beginning! EEOC Statement Spirit Airlines is an Equal Employment Opportunity employer.  All aspects of employment are governed on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or any other category protected by federal, state, or local law.