SUMMARY

The Manager coordinates the workflow of the Invoice Entry and Quality Assurance teams in support of RealPage Invoice Processing services. The Manager is well-versed on all processes and procedures for the Invoice Processing groups and serves as a mentor and trainer to other team members. In addition, general office duties, coordinate training procedures, project distribution, and scheduled reports.

PRIMARY RESPONSIBILITIES 

Responsibilities include, but are not limited to: 

Manage day to day operations of the Invoice Processing department  Review data inputs for accuracy/completeness Research and resolve client/staff questions, issues and problems Manage the day-to-day workflow of the group to ensure the groups deliverables are met Train and mentor new and existing staff members of the group Provide back up support for all areas of the document preparation center, including hardware/software Key invoices into invoice processing application as needed Timely escalation to management of problem issues that may affect deliverables Manager in the evaluation of group/individual performance Supervise the day to day process  Create and update management reports, as assigned Assist the Manager to conduct annual performance reviews for invoice processing staff Participate in the screening and selection process related to staffing Participate in coaching and counseling staff; including terminations as needed Additional assignments as required by management  

REQUIRED KNOWLEDGE/SKILLS/ABILITIES            

Minimum 10+ years of overall work experience Minimum of 4 year experience leading the BPO/ITeS Operations groups Bachelor degree or equivalent is required Experience with general Office Products (Excel, Outlook, Word, Power Point) Experience with Electronic Billing, OCR, or EDI is preferred Prior experience in high volume data processing Ability to learn and utilize new procedures and processes quickly Experience in fast paced, production environment Excellent language and communication skills (written and verbal) Patience and overall courteous behavior when working with internal and external customers High level of organizational skills and ability to effectively prioritize group/self-tasks Detail oriented Able to quickly analyze and troubleshoot problem issues Professional demeanor Multifamily experience or property management experience is preferred but not required Ability to work extended hours when needed to meet department deadline