The Manager – ICS Solutions, will act as a subject matter expert for SHI International Corp supporting configuration and warehouse projects through our Integration facilities. This role requires the resource to provide oversight and guidance to the team of ICS Solution Specialists. This individual will work closely with the SHI sales teams, configuration and warehouse teams, as well as the various other SHI departments to assist in a presales role for all opportunities where the SHI warehouse locations are in scope.
About Us
Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $14 billion global provider of IT solutions and services.
Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 6,000 of them. If you join our team, you’ll enjoy:
Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S. Continuous professional growth and leadership opportunities. Health, wellness, and financial benefits to offer peace of mind to you and your family. World-class facilities and the technology you need to thrive – in our offices or yours. ResponsibilitiesInclude but not limited to:
The primary responsibility of the Manager – ICS Solutions is to handle work assignment, problem solving, escalations and support, as well as assist the customer and the Sales team in the on-boarding of new business into the SHI Integration Centers.
Act as a point of escalation for inquires made to the ICS Solution teamAct as a presales expert on the SHI Integration Center services capabilities offered to our customersAct as a Point of Contact for all sales opportunities brought forward by the SHI sales force related to warehouse and integration supportProvide pricing and presales support to SHI salesEvaluation of staff for competency and successManage and track attendance and coverageProvide support, motivation and guidance to the members of the teamOffer insight into team development, processes and proceduresAct as a Point of Contact for new opportunitiesAssist SHI sales in the adoption, usage and proper operational processes for setting up an integration engagementExamine the On-boarding form to ensure the proper requirements have been scoped and included on the On-boarding form.Provide tours of the SHI Integration facilitiesAssist in scoping and pricing for SHI Integration projects Qualifications 3+ years working with IT integration ServicesProficiency in MS Office tools - Outlook, Word, ExcelBachelor’s Degree or equivalentMinimum 3+ years’ experience selling IT Services and SupportWorking knowledge of SHI’s Integration Center offerings & processes Required Skills Strong organizational, verbal & written skillsAbility to effectively communicate with direct reports, peers, management and customersComfortable speaking in front of large groupsComfortable working in both individual and team environmentsAbility to multitask & prioritize to effectively balance short term and long term prioritiesAbility to effectively prioritize multiple demands while ensuring customer needs are metAbility to anticipate/identify customer problems/needs and recommend appropriate solutionsAbility to learn quickly & absorb knowledge on a daily basisPreferred Qualifications/Skills:
Ability to effectively prioritize multiple demands while ensuring customer needs are metWorking knowledge of SHI’s Integration Center offerings & processesAbility to anticipate/identify customer problems/needs and recommend appropriate solutionsBackground in Commodity Hardware and Mobile DevicesAbility to learn quickly & absorb knowledge dailyUnique Requirements Position requires occasional travel (<10%) Additional Information The estimated annual pay range for this position is $70,000 - $90,000. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.Equal Employment Opportunity – M/F/Disability/Protected Veteran Status. Options Apply for this job onlineApplyShareRefer a friend to this jobRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Need help finding the right job? We can recommend jobs specifically for you! Click here to get started. Application FAQs
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