Anticipated End Date:

2025-02-10

Position Title:

Manager II Behavioral Health Services

Job Description:

Location: Las Vegas, Nevada

This position will work in a Hybrid model (both remote and in office).

The Nevada Crisis Manager II Behavioral Health Services is responsible for overseeing day-to-day operations of the Nevada crisis line. Serves as a mentor to lower leveled managers and as a subject matter expert for other areas of the company and within the department. Works close with the Director who oversees day-to-day operations, policies and procedures.

How you will make an impact:

Identifies and recommends revisions to policies/procedures, and SOPs.Ensure staff adheres to accreditation guidelines. Supports quality improvement activities.May attend meetings with the state and other agencies to collaborate around ongoing development of the crisis system of careHires, trains, coaches, counsels, and evaluate performance of direct reports.

Responsibilities for Crisis Call Center include:

Managing a team of licensed clinicians and non-clinical support staff responsible for telephonic, text/chat crisis intervention, crisis screening and assessments, and connecting callers to local services including local mental health community centers and other resources.Supports quality improvement by monitoring and identifying new business processes, recommending revisions to policies/procedures and providing quality control to ensure adherence to the appropriate policy, best practices, relevant clinical standards and contracts for an inbound and outbound 24/7 call center managing Behavioral Health Services; manages case consultation and education to customers and internal associates of effective utilization of Behavioral Health services and leads development and maintenance of positive relationship with clients and providers; serves as a resource for direct reports, vendors, account management, implementation teams, privacy and compliance and infrastructure support teams.

Minimum requirements:

Requires current, active, unrestricted Nevada license such as RN, LCSW (as applicable by state law and scope of practice), LMHC, LPC, LBA (as allowed by applicable state laws), LMFT, or Clinical Psychologist to practice as a health professional within the scope of licensure in applicable states or territory of the United States. Prior experience in Managed Care setting required.MS in social work, counseling, psychology or related behavioral health field or a degree in nursing and minimum of 5 years of clinical experience with facility-based and/or outpatient psychiatric and chemical dependency treatment and prior EAP or crisis experience, which includes a minimum of 2 years prior management experience; or any combination of education and experience, which would provide an equivalent background.

Preferred Skills, Capabilities and Experiences:

Prior experience in Crisis Work and call center environment is strongly preferred.Experience applying clinical and policy knowledge on the continuum of Behavioral Health treatment strongly preferred.

For candidates working in person or remotely in the below locations, the salary* range for this specific position is $95,340 to $143,010.

Locations: Nevada

In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the Company. The Company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws.

Job Level:

Manager

Workshift:

1st Shift (United States of America)

Job Family:

MED > Licensed/Certified Behavioral Health Role

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. Candidates must reside within 50 miles or 1-hour commute each way of a relevant Elevance Health location.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.