**Manager-Infrastructure** **Job Details** **Job Location** MCFI Main Campus - Milwaukee, WI **Position Type** Full Time **Education Level** Bachelor's Degree **Travel Percentage** Minimal; Less than 10% **Job Shift** 1st Shift **Job Category** Information Technology **Description** **Job Title:** Manager - Infrastructure **Department:** Information Services **Union or Non-Union:** Non-Union **Exempt or Non-Exempt:** Exempt **Workplace Classification:** Hybrid **Job Purpose:** Under the CIO's guidance, this position is responsible for the planning, implementation and maintenance of essential infrastructure systems. This is a technical, hands-on management role involving research, planning, implementation, and support of security and technology systems, while leading a team of System Administrators and helpdesk technicians to maintain stable and secure systems. **_Reporting Relationships_** **Reports To** : Chief Information Officer **Direct Reports** : System Administrators, Desktop Support Analysts/Technicians **Essential Job Functions:** _(Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.)_ + Supervises the daily activities, coordinates resources, and sets priorities for the team to ensure task completion. + Leads definition and standardization of service desk management and support processes for the IT team. + Defines measures of operations effectiveness for direct reports. + Manages projects and daily activities of the infrastructure team ensuring timelines and objectives are delivered as expected + Selects and maintains all servers, network infrastructure, telecommunications, and hardware + Responsible for the operation of technology equipment and platforms at datacenters + Manages agency’s infrastructure and related applications including but not limited to servers, storage, virtualization, voice systems, Azure, O365, security platforms and backup solutions. + Ensures security best practices are implemented and revised as needed to maintain the availability, integrity and confidentiality of the information stored on and accessed through the network. (firewalls, access rights, backup systems, account management, vulnerability testing, etc.) + Functions as the technical escalation resource for agency technology platforms + Ensures compliance with all state and federal laws governing our data. + Develops, implements, and continually tests comprehensive security and disaster recovery plans to ensure the Agency’s continuity of operations + Performs special assignments and or projects as assigned **Supervisory Responsibilities:** + Performs human resources responsibilities for employees which includes onboarding, training, coaching on performance, completes performance reviews and overall employee morale. Recommends hiring, terminations, compensation changes, promotions, corrective action decisions and terminations. Reviews and approves the accurate report of time. + Responsible for ensuring that personal actions, and actions of employees supervised, comply with the policies, regulations, and laws applicable to the program funders, contracts, and CFI business. + Ensures compliance with policies, regulations, and laws for program funders, contracts, and CFI business. **Required Education, Experience, Certifications, Licensure and Credentials:** _(Where appropriate,_ _education and/or experience may be substituted)_ **Minimum Required Education:** Bachelor’s degree in MIS or related discipline. (Associates degree and 10 years’ experience in a technical role with progressive responsibility will be considered) **Minimum Required Experience:** Minimum of ten years’ experience in related field including experience leading and developing staff members, performing jobs of varying responsibility **.** **Required License/Certification/Registration** : n/a **Travel outside of office** _:_ less than 5% local travel in the communities we serve **Knowledge – Skills – Abilities:** + Working knowledge of cybersecurity standards and frameworks such as Soc2 and NIST 800-53 + Staff Management, relationship building, teamwork + Strong project management skills required to provide structure, direction and timelines + Background in managing storage solutions, backup disaster recovery solutions, computer and telecom system + Proficient with Windows Servers and all FISMO roles (Windows 2012-2019) + Proficient with Azure, EntraID, Active Directory, DNS, DHCP, Group Policy + Knowledge and understanding of virtualization and Hyper converged Infrastructure + Knowledge of networking solutions to include Cisco and Meraki + ITIL process and technology infrastructure best practice approaches + Knowledge of Intune, SCCM and/or other imaging technologies + Strong background in various aspects and components of the security infrastructure, including cybersecurity concepts, real-time intrusion detection/prevention, DMZ’s and firewalls. **Physical Requirements, Visual Acuity, and Work Conditions:** Physical Requirements: Able to constantly lift, carry, push, pull or otherwise move objects weighing 30 lbs. Sedentary work involves sitting most of the time. Sedentary work involves sitting most of the time. Visual Acuity: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal. Working Conditions: None: The worker is not substantially exposed to adverse environmental conditions. Work is completed in a group office setting. _This is a general outline of the essential functions of this position and shall not be construed as an all-inclusive description of all work requirements and responsibilities that may be inherent in this position._ _The employee may be required to perform other job-related duties as requested by the designated work leader(s). All requirements are subject to change over time._