Duties & Responsibilities  + Provides services to customers in compliance with contract requirements ensuring on-time deliveries.  + Communicates all service issues promptly to the customer an elevates issues accordingly to the operations team and others within the organization as applicable.  + Coordinates customer freight shipments, including booking freight, answering customer calls and emails, and assisting with customer rate quotes.  + Maintains high customer experience ratings.  + Monitors service to ensure 95%+ as a guiding expectation of service rating.  + Partners with the business development team on new opportunities.  + Maintains award compliance for any assigned customers/regions.  + Monitors added services fees to stay compliant with bill back to the customer.  + Supervisors the handling of freight from shipper to receiver.  + Develops and maintains customer relationships with assigned customer base and/or geographic area.  + Builds and maintains professional and positive relationships with Hirschbach operators, operations team members, and customers.  + Supervises and leads direct reports.   + Reviews and signs off on customer billing and reporting functions.  + Serves as the key contact for customer KPI reporting meeting as scheduled per customer.  + Serves as a Point of Contact for key customers and oversees customer accounts and geographic areas.  + Handles customer complaints and inquiries.  + Creates plans of action (POA) to increase lane profitability and service percentages. Updates POAs with concerns/delays.  + Oversees the scheduling and customer service of assigned region and/or accounts.  + Reviews and completes all assigned billables.  + KPI and other reporting functions as required by the assigned customer.  + Attends meetings related to customers and occasionally travels to visit customer sites and terminal locations.  + Other duties as assigned including proactively assisting others in achieving the organization’s objectives.  Talent Requirements and Skills  + High school diploma or equivalent, paired with relevant professional experience.  + 3 years of transportation experience is preferred, paired with other relevant professional experience.  + Bachelor's Degree in Transportation/Logistics/Supply Chain, or a related field is  preferred.  + Ability to process information with high levels of accuracy and energy.  + Ability to multi-task and prioritize workload.  + Computer proficiency and ability to navigate between multiple programs.  + Demonstrates an "All In to Win" attitude and displays self-motivation and a strong desire to learn within an unpredictable and demanding environment.  Benefits:  + Opportunity to earn bonuses! + Full comprehensive benefit package! + 120 hours of Paid Time Off earned on your first day! + 401 (K)   Powered by JazzHR