Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000 people across 30 countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Senior Manager/Manager - Learning and development

We are currently seeking a highly motivated individual to join our team as an LD Support Specialist. In this role, you will play a critical role in supporting the execution of our LD strategy at the region/site/account level. Your responsibilities will include supporting region/site/account initiatives to meet yearly targets, owning the integration process for new accounts by delivering training sessions tailored to their needs, and supporting data-driven decisions by creating necessary reports.
Responsibilities
• Support the execution of the LD strategy at region/site/account level
• Support region/site/account initiatives to meet our yearly targets
• Support/own the integration process for new accounts by delivering training sessions, based on needs
• Support data-driven decisions by creating needed reports as per the need
• Manage Helpmate LD tickets and provide answers to employee’s queries
• Support regional/global learning programs, reskilling upskilling initiatives and projects based on needs
• Deliver/facilitate learning sessions
• Act as regional POC for learning initiatives, programs
• Offer specialized support for business including being a learning partner/consultant for employees and/or leaders
• May participate in other initiatives or projects, as per his/her skills and abilities, upon manager’s request
• Successfully graduating the training plan attached to the position and the tasks
• Training other team members regarding the daily tasks whenever necessary and requested by the manager
• May participate in other initiatives or projects, as per his/her skills and abilities, upon manager’s request
Qualifications we seek in you
Minimum qualifications/skills
· University graduate (relevant studies)
· Previous relevant experience

Preferred Qualifications/Skills
• Self-motivated with ability to work both independently and as part of a team
• Good presentation skills in English and virtual environment as well
• Organized personality with attention to details, able to work simultaneously on different projects
• Good communication and influencing skills, both with Customer, Ops managers and Associates
• Result orientation, with problem solving capabilities
• Ability to handle multiple tasks and drive closure
• Able to work and complete work independently
• Project management skills
• Able to cope with stress and multiple tasks with a deadline

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X, Facebook, LinkedIn, and YouTube.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.