MANAGER LEARNING SOLUTIONS WHAT IS THE OPPORTUNITY? Leads a team of Learning Design and Compliance Analysts who collaborates with the business to understand learning priorities for City National Bank (CNB). Leads a team that designs, curates and implements learning solutions in alignment with identified priorities. Accountable to provide strategic oversight and compliance for the design and development of all learning solutions, communication and change management plans as well as evaluation strategies for City National Bank. What you will do Learning Solutions Management and Leadership. Manage an efficient and effective Learning Design, and Analyst Group and maintain a strategic view to evolving the function based on business needs. Provide strategic oversight to the vision and strategy for the design of all learning solutions and guidance on complex projects and evaluation strategies. Oversee communication and change management strategies for design project implementations and provide counsel on complex implementation plans and regulatory standards. Proactively initiate and support key strategic initiatives to improve the efficiency and effectiveness of the Learning Design function, resulting in improved business outcomes and learner experience(s). Lead with a skills-based approach to build employee capabilities and drive targeted learning solutions for the business. Measure results of learning activities in alignment with Learning KPI’s and a drive for continuous improvement and compliance. Effective Project Management skills. Proactively manage work volumes for team members based on business requirements, priorities, and individual skills and capacity to ensure balance workloads, timely project delivery, and optimal team performance. Forecast and manage resource demand, provide status updates and manage business partner expectations. Consult on learning solutions, complex design plans and the integration of innovative learning technologies to address business challenges, enhance skill development, and improve overall organizational performance. Cross-department Collaboration with team members, peers and stakeholders to ensure consistent application of processes and best practices to promote efficiency and effectiveness as well as regulatory requirements. People Management and Leadership. Establish and maintain routines for work assignments, feedback, coaching and team updates and provide focus, leadership and direction to team members. Lead and coach a high performing team of professionals to deliver against business priorities through the solicitation of performance feedback from stakeholders to support the growth and development of on team members. Identify opportunities to expand team member’s capability, stretch potential and build a growing pipeline of talent. Advance the design team’s capability to push creative limits and adopt new modalities/approaches to design high-quality, impactful learning solutions. Must-Have* Bachelor's Degree or equivalent 5+ years experience leading diverse teams 2 years leading a solutions/instructional design team 2 years experience leading teams through transformation and change Skills and Knowledge Formal Instructional Design certification Experience developing and implementing informal and formal learning strategies and projects within a large, complex corporate environment. Experience building and implementing frameworks and governance models Experience in implementing a large volume of learning solutions projects within an M&A or regulatory environment. Ability to drive results through others Experience driving the mitigation of risk in a highly regulated organization, utilizing a robust risk management framework. Experience executing process design and implementation Experience in corporate matrixed organizations, preferably within financial services Compensation Starting base salary: $101,231 - $172,355 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions. *To be considered for this position you must meet at least these basic qualifications The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Benefits and Perks At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues. Get an inside look at our Benefits and Perks. ABOUT CITY NATIONAL City National Bank, a subsidiary of Royal Bank of Canada, is the largest bank headquartered in Los Angeles with $92.03 billion in assets as of April 30, 2024. Founded in 1954, City National provides personalized banking, investment and trust services in select markets including Los Angeles, Orange County, San Diego, the San Francisco Bay Area, New York City, Nashville, Atlanta, Delaware, Las Vegas, Washington D.C. and Miami.* In addition, the company and its investment affiliates manage or administer $96.83 billion in client investment assets. City National is dedicated to strengthening communities, and in 2023 alone, the company made more than $11 million in charitable contributions to nonprofits that support the communities it serves. *City National Bank does business in Miami and the state of Florida as CN Bank. For more information about City National, visit cnb.com. EQUAL OPPORTUNITY EMPLOYER & REASONABLE ACCOMMODATION City National Bank is an equal opportunity employer committed to promoting and maintaining a diverse, equitable and inclusive working environment where differences are valued and encouraged. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by the laws or regulations in the locations where we operate or in our Code of Conduct. READ MORE If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation for any part of the employment process. Please contact us via email or leave a message at (213) 673-9139. These contact methods are dedicated to applicants whose disability prevents them from successfully applying online. Only messages left for this purpose will be returned. Responses may take up to two business days.