Mercer is seeking candidates for the following position based in the GGN office.

This is a hybrid role that has a requirement of working at least three days a week in the office.

Lead Specialist – Metrics, Analytics & Reporting - Grade D1

What can you expect?

We are looking to hire a Lead Specialist - Metrics, Analytics & Reporting (Health Operation) team. This is an individual contributor role.

The BYA Implementation Specialist role focused on the Benefits You mobile app. This role will involve direct interaction with clients to ensure a smooth BYA implementation process, from project kick-off to post-implementation support. Support global stakeholders to implement BYA roll-out planning, troubleshoot issues, and provide technical support to portal users.

We will count on you for:

Oversee the entire BYA project lifecycle from inception to BAU transition and ongoing renewal.Collaborate with CRM and Darwin PM (if applicable) to align activities and milestones for BYA implementation.Work closely with the client, CRM/Broking, and Darwin teams to finalize the benefits scheme design, ensuring technology alignment for BYA.Draft and update the BYA CRD based on the client’s benefits arrangement.Ensure internal testing is completed before UAT and provide support during UAT.Arrange and facilitate client BYA UAT as needed.Reviews CRD for completion.Raises and follow-through ServiceNow for data/config/development request.Configures and tests BYA according to CRD, conducts thorough testing, and resolves defects and post-go-live issues.Raises and follow-through ServiceNow for data/config/development requestSubmit and track data/configuration/development requests in ServiceNow.Provide in-depth technical support (e.g. data changes, BYA/MSSO user profile deletion) for complex issues escalated from L1, ensuring timely resolution.Conduct thorough investigations to identify the root causes of recurring problems and implement effective solutions.Work closely with product proposition and development teams to address software bugs and system enhancements.Monitor project progress and adjust plans as necessary to meet deadlines.Oversee the configuration of the client on the BYA platform.Conduct UAT to ensure the system meets client requirements and functions as intended.Utilize ticketing tools like JIRA and ServiceNow to track and manage project tasks, issues, and requests.

Note: Applicants should be flexible working in shifts

What you need to have: 

 Knowledge & Skills:

Strong understanding and proper usage of digital health platform.Proven experience in Portal Administration or a similar roleKnowledge of employee health plans, enrollment processes, eligibility criteria, and compliance requirementsExposure to Health and Benefits space (Preferred)Knowledge of portal roll-out planning (Preferred)Strong Project Management experience including coordinating with stakeholders, managing timelines, and ensuring successful implementation.Strong Interpersonal Skills, empathy, and the ability to effectively address customer concerns.Strong Communication Skills to facilitate client communication and prepare client-facing materials, this includes the ability to effectively convey technical information to non-technical audiences.Experience with ticketing tools like JIRA and ServiceNow, including task management and issue trackingAbility to follow testing processes, identify and document issues, and work with development teams to resolve them.Ability to multitask, manage multiple priorities and work in a rapidly changing and dynamic environment, ensuring standards and deadlines are met and keeping others informed and up to dateAbility to work as part of a team and build strong working relationships with peersAbility to understand the link between data, client needs and its application to the "bigger picture"Strong working knowledge of MS Office, third party tools – JIRA, Wiki, ticketing systems.

Education:

Bachelor's degree in Computer Science, Information Technology, or a related field.Minimum 7 plus years’ experience in service industryProven experience in project coordination or management, preferably in a client-facing role.Strong understanding of mobile app implementation processes and HR benefits administration.Excellent communication and interpersonal skills, with a client-friendly approach.Ability to manage multiple tasks and projects simultaneously while maintaining attention to detail.Proficiency in Project Management tools and software.     

What makes you stand out?

Adaptable communicator, facilitator, influencer and problem solverHigh attention to detailGood relationship skills, Proven ability to work on own initiative as well as in a team Ability to multi-task and prioritize time effectively

Why join our team?

We help you be your best through professional development opportunities, interesting work and supportive leaders.We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh McLennan (NYSE: MMC) is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marshmclennan.com, or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.