The Manager Multicultural Retail Operations is responsible for identifying, designing, and implementing cutting-edge strategies and technologies to enhance the customer experience and operational efficiency across the retail network. This role collaborates with cross-functional teams to pilot new initiatives, streamline processes, and ensure alignment with overall business objectives.

ESSENTIAL JOB FUNCTIONS

Conduct comprehensive research on industry trends, emerging technologies, and customer behavior on a global scale to uncover opportunities for innovation across diverse markets.

Develop and implement strategies to improve in-store and online customer experiences using a global perspective.

Utilize Data/Market Intelligence to analyze and forecast growing trends in the retail space. Propose solutions based on future-state adoption and anticipated industry developments.

Communicates effectively with cross functional stakeholders across all BUs and Functions – balancing building standards within the Store Operations department with other Functional/BU needs to optimize customer experience and shared KPIs.

Serve as the point person in the Store Operations department on cultural understanding and creative thinking to elevate the strategy used to reach multicultural consumers.

Able to develop relationships and lead change management across different global markets while maintaining dedication to providing excellent customer service.

Willing to travel 25%.

SKILLS

Minimum 5 years of experience in retail operations, project management, or innovation roles, preferably in the automotive or related industries.

Strong understanding of retail operations, supply chain, and customer service in the auto parts industry.

Proficient in data analysis, problem-solving, and strategic thinking.

Advanced interpersonal and communication skills, capable of effectively engaging with and influencing senior executives and building strong professional relationships.

A wide degree of creativity and latitude is expected as part of the job performance and will need to rely on judgment and experience to accomplish goals

Fluency in multiple languages (Spanish is highly desired).

Bachelor’s degree in Business Administration, Retail Management, Marketing, or a related field.

Proven track record of implementing successful retail innovations or technologies.

Demonstrated success in managing large-scale projects and building relationships.

Familiarity with emerging retail technologies, such as AI, AR/VR, and IoT, is a plus.

O’Reilly Auto Parts has a proven track record of growth and stability. O’Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization. 

Total Compensation Package:

Competitive Wages & Paid Time Off

Stock Purchase Plan & 401k with Employer Contributions Starting Day One

Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)

Team Member Health/Wellbeing Programs

Tuition Educational Assistance Programs

Opportunities for Career Growth

O’Reilly Auto Parts is an equal opportunity employer.  Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.

Reasonable Accommodations: Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.