About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

 

Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.

 

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Lumen is seeking a Manager to lead a team of Technicians, Engineers, and Technical Project Managers for our Denver Network Operations Center (NOC). They will lead support teams responsible for resolving network related National Voice repair issues in the Service Assurance NOC on a 7x24x365 operational basis. In addition to voice network operations, this role will manage technical professionals performing regulatory and 911 support functions.

 

The ideal candidate will embrace challenges and excel in a high-pressure work environment, with a commitment to fostering continuous improvement through forward thinking ideologies. They will have a passion for leading and developing technical teams, exemplifying Lumen’s 8 cultural beliefs of Teamwork, Trust, Transparency, Clarity, Courage, Customer Obsession, Growth Mindset, and Allyship.

Location

This is a hybrid position open to candidates based in the Denver, Colorado area. The role will be primarily remote, but candidates must have the ability to report to the Denver office location as required for meetings and on an on-call basis for emergencies such as network outages.

The Main Responsibilities Manage a team of direct reports supporting regulatory reporting functions to the FCC and various state Public Utilities Commissions as well as support function for peer 911 NOC teams.Provide oversight and input to technical project managers for 911 support functions, initiatives, and projects Oversee work of complex trouble tickets, focused on timely updates, follow-up, and resolution. Serve as an escalation point for the Lumen National Voice network functions in a 7x24/365 operational environment.Proactively seek opportunities to expand knowledge and stay up to date with regulatory reporting rules (FCC, PUC) and 911 support protocols.Responsible for performance management of direct reports, identifying opportunities for internal growth and development. Establish team goals and performance targets in alignment with strategic corporate objectives, promoting a customer obsessed mindset, and proactively monitoring workload and performance metrics.What We Look For in a Candidate

Required

Bachelor's degree or 5+ years of relevant job experience in voice networks, 911 support, and/or regulatory functionsAbility to travel and work weekends, nights, or after hours as neededExcellent communication skills with the ability to communicate effectively with both internal and external stakeholders including peers, leadership, vendors, and clients at all levels and articulate issues that arise from core network implementation, design, repair, surveillance, and performance management Demonstrated ability to perform under emergency conditions, simultaneously managing competing priorities, possibly with frequent interruptions

 

Preferred

Experience managing large, geographically diverse support teams focused on network operations, voice technology, regulatory, and/or 911Technical knowledge of voice network technologies such as SS7, VoIP, SIP Knowledge of 911, E911 (Martens, Ensemble, DBMS, WebDBMS, BOSS, SOLAR, SONAR, SOPAD, etc.), NG911 and Automatic Location Identification (ALI) database managementCompensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$108,896 - $145,195 in these states: CO

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's:BenefitsBonus StructureWhat to Expect Next

Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.

 

Requisition #: 335845

 

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

 

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

 

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

 

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

 

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Application Deadline
01/14/2025