At Riverside, everyday brings new and exciting challenges. You can expect an interesting environment where you’re part of making sure our organization is running optimally and safely, helping keep the community healthy. We provide the kind of paid training and opportunities that long-term careers are built on and we recognize hard workers who strive to make a difference. You will be able to succeed in our close-knit, safety-focused culture working together as a team. The careers we offer are meaningful because the work we do matters. Join us!
FTE: 1.000000
Shift: Days
Location: RIVERSIDE MEDICAL CENTER
Summary:
The Behavioral Medicine Clinical Services Manager is also responsible for the oversight of the Central Intake Department. The Central Intake Department is responsible for all persons in the Emergency Department seeking psychiatric services, conducting assessments, and responding to all inquiries for services. The Manager makes and supervises treatment recommendations based on clinical presentation and established guidelines and ensures appropriate recommendations are presented to the psychiatrist and Emergency Department providers for disposition. The Manager develops and supervises effective admission and referral processes. This leader assesses, coaches, and develops team skills in assessment, patient and family interaction, and overall therapeutic care.
May provide direct care for various patient populations including children, adolescent, adult and geriatric. Supervises care provided by licensed and non-licensed clinical staff based on defined standards of patient care and practice. The Clinical Services Manager reports to the Director of Behavioral Medicine and is responsible for the management and oversight of all inpatient Behavioral Medicine Clinical Program Services and the Central Intake Department and regularly collaborates with nursing leadership.
Experience/Education Requirements:
· Master's degree in Social Work, Psychology, or related field required
· Minimum of 2 years of leadership experience preferred
· Minimum of 4 years of experience in Behavioral Health field required
License/Certification Requirements:
· LSW or LPC required
· LCSW or LCPC required within 1 year of hire
· CPR Certification required
· CPI certification required
Responsibilities:
· Assumes personal responsibility for obtaining and maintaining professional development and education
· Utilizes management, financial, regulatory, and clinical systems knowledge to assess market needs, functioning of units/services, programs, and staff; uses data from a variety of sources to track, trend, analyze and synthesize performance indicators
· Develops staff assignments and scheduling of staff and maintains time keeping system for direct reports
· Partners with the Education Department in establishing training/competencies for staff and maintains curriculum
· Pursues and implements program ideas, responding to community/market need, regulatory changes, patient service needs and quality service demands
· Coordinates operations of services to assure adequate professionals are available to achieve this objective
· Engages in marketing and community relations activities to promote program and services
· Assesses referrals, as appropriate to determine clinical appropriateness and level of care recommendations
· Provides oversight of human and fiscal resource utilization and financial performance maintaining budgetary and safety guidelines
· Accepts participation in special projects, other duties and appointments to hospital/local/regional committees as appropriate
· In conjunction with the Director of Behavioral Medicine, sets expectations for standards of inpatient practice - developing, and implementing ongoing programs to measure, assess, and improve the delivery of quality of patient care
· Ensures program compliance with all federal and state regulations. Stays abreast of regulatory changes impacting the provision of care and continually monitors CMS, TJC, DVV-GL and other prevailing governing bodies for most current guidance and trends. Modifies the program on an ongoing basis to ensure full compliance with statutes as well as optimal patient outcomes
· Provide individual and group supervision to case managers, clinicians, education staff, and team leaders
· Promote clinical excellence for direct care staff through continuing education, staff development, and care team model
· Support quality improvement audits and activities. Assists in the development of clinical programming documentation, policies and procedures
· Integrate clinical programming, interventions and tools. Support compliance with payer requirements, regulatory guidelines, and accreditation standards
· Assist in tracking and monitoring clinical services, volumes, quality measures and outcomes
· Demonstrates understanding of the action and side effects of psychotropic medications
· Develops and maintains positive working relationships and with various stakeholders across the service line and organization.
· Collaborates with Emergency Department staff and leadership to provide high quality patient care.
· Partners with Behavioral Medicine and Emergency Department leadership to track and monitor established key performance indicators and engage in quality improvement initiatives to optimize outcomes.
· Demonstrates leadership in developing processes and workflows, policies, plans of correction, and management of staff.
· Provides oversight of human and fiscal resource utilization and financial performance maintaining budgetary and safety guidelines.
· Accepts participation in special projects and appointments to hospital/local/regional committees as appropriate.
· Possesses knowledge and skills required to assess risk, complete behavioral health assessments, and determine appropriate level of care.
· Ensures documentation is completed in a timely manner and according to established documentation requirements and standards.
· Demonstrates effective crisis intervention and de-escalation skills with Behavioral Health patients and families.
· Develops and maintains working knowledge of community resources for Behavioral Health.
· Serve as liaison across units, departments, and the community to promote access and continuity of care for Behavioral Health patients.
Credentials:
Essential:
* CARDIOPULMONARY RESUSCITATION
Nonessential:
* LIC PROFESSIONAL COUNSELOR
* LICENSED SOCIAL WORKER
Education:
Essential:
* MASTERS DEGREE
Riverside Healthcare is revolutionizing care using leading-edge technology to diagnose and treat patients. We are ranked top in the nation for performance in neurosurgery, orthopedics, and heart surgery and have also been named one of the nation's 100 Top Hospitals by Truven Health Analytics seven times. Riverside is nationally recognized for our specialty programs in obstetrics, trauma, oncology, rehabilitation, geriatrics, occupational health, psychiatric services, and treatment of alcohol and chemical dependency, as well as patient safety. We combine innovation and convenience at state-of-the-art facilities located in communities throughout the greater Kankakee area.
Riverside Medical Center proves that truly progressive medicine is being delivered in Chicago's southwest suburbs and East Central Illinois. Join a team that is not only concerned with providing the best care possible but also with offering a work environment of advancement and growth. Riverside is a place that embraces a culture where opinions count and dedications is respected, where superior performance is rewarded with competitive salaries and excellent benefits.
Other information:
Exposure/Sensory Requirements:
Exposure to:
Chemicals: Refer to MSDS Sheets
Video Display Terminals: Average
Blood and Body Fluids: Obtaining and transporting patients' body fluids. Cleaning patients who are incontinent of urine and/or stool. Controlling the agitated student such as scratches, bites,etc. This potential exposure reduced through non-violent crisis intervention education and the use of universal precautions.
TB or Airborne Pathogens: Minimal - Exposure potential reduced through the use of universal precautions.
Sensory requirements (speech, vision, smell, hearing, touch):
Speech: Needed for communication with patients and other staff.
Vision: Needed to read materials such as medical records.
Smell: Needed to detect the odor of ETHO on patients, smoke in patients' rooms or electrical hazards.
Hearing: Required for patient safety, telephone use, intercom announcements (i.e., Code 99) and vital signs.
Touch: Required for pulse taking, supportive/comforting interventions and control.
Activity/Lifting Requirements:
Average Hours per Week:40
Shift: All
Percentage of time during the normal workday the employee is required to:
Sit: 20%
Twist: 5%
Stand: 20%
Crawl: 3%
Walk: 25%
Kneel: 3%
Lift: 5%
Drive: 0%
Squat: 5%
Climb: 5%
Bend: 5%
Reach above shoulders: 5%
The weight required to be lifted each normal workday according to the continuum described below: l
Up to 10 lbs: Frequently
Up to 20 lbs: Occasionally
Up to 35 lbs: Occasionally
Up to 50 lbs:Occasionally
Up to 75 lbs: Occasionally
Up to 100 lbs: Not Required
Over 100 lbs: Not Required
Describe and explain the lifting and carrying requirements. (Example: the distance material is carried; how high material is lifted, etc.):
MHU staff are required to assist with the control and transport of patients. Patients may weigh as much as 300# and be carried at waist height up to 100'. Assists with lifting patients from wheelchairs to beds. Carries linens for bed making and supplies weighing up to 10# up to 100'.
Maximum consecutive time (minutes) during the normal workday for each activity:
Sit: 60
Twist: 3
Stand:15
Crawl: 1
Walk: 60
Kneel: 3
Lift: 3
Drive:0
Squat: 3
Climb: 2
Bend: 3
Reach above shoulders: 1
Repetitive use of hands (Frequency indicated):
Simple grasp Normal weight: Frequently
Pushing & pulling Normal weight: Occasionally
Fine Manipulation: Writing, taking vital signs.
Repetitive use of foot or feet in operating machine control:
Environmental Factors & Special Hazards:
Environmental Factors (Time Spent):
Inside hours: 7
Outside hours : 1
Temperature: Normal Range
Lighting: Average
Noise levels: Average
Humidity: Dry
Atmosphere:
Special Hazards: Other - potentially aggressive/violent patients.
Protective Clothing Required: Gloves to maintain MHU universal precautions.