Welcome page Returning Candidate? Log back in! Manager of Client Services 2 Req No 2022-16256 Job Locations US-FL-Wilton Manors Category Broward House Type Regular Full-Time WHO WE ARE

Broward House, Inc. is a not-for-profit community-based organization serving Broward County with a focus on HIV care and Prevention, housing, and behavioral health.  Broward believes in the dignity and value of every person who walks through the door. Our team lifts each other and those we serve with consistency, authenticity, adaptability, and a resolute commitment to equity in health care.

 

Manage assigned Case Management and Health Navigation programs and staff within the Client Services Department, in accordance with policies and regulations. The position will assist the Director in managing all aspects of the assigned program and department activities and staff.

 

YOUR CONTRIBUTION TO OUR SUCCESS!

ESSENTIAL DUTIES AND RESPONSIBILITIES

 

Monitor, evaluate and implement program quality assurance, improvement and clinical integrity through chart reviews, surveys, program manual revision and other applicable meansAssist in the development, implementation, monitoring and evaluation of program services, initiatives, procedures and standardsDevelop and participate in retention strategies with high-risk population to support interventions and deliverables Develop relationships with collaborating agencies and sites for intervention/prevention and outreach activitiesAssess outreach sites and activities for successful engagement and adapt new strategies based on assessment including condom distribution Monitors and supports staff competencies through accepted discipline supervision standards, including HIV and STI testing. Supervise daily activities and deliverables of assigned staff including managing schedule for onsite testing during office hours. Develop tools for target audience input regarding motivation for engagement and retention in programs Contribute to the development of evidenced based client-based story telling Engage, train and support peer advocates and conduct monthly meetings to maintain engagement and retentionAssist in the production of written, tabular and visual materials for monthly program dashboards to track implementation status and for inclusion in monthly reports to key stakeholdersMaintains databases, data tracking systems and reports in accordance with agency and program, licensing and accreditation standards, as assignedEnsure the proper handling of testing materials and hazardous waste. Submits all documentation in an accurate and timely manner, including electronic recordsEngages, counsels, manages, motivates and effectively works with high-risk, vulnerable client population including chemically dependent persons.Promotes program refinement, understands client/public need and effectively participates in all assigned meetingsAddress and document client and provider concerns prior to the grievance procedure and Director involvement.Monitors program productivity, outcomes and service delivery goalsAttends and facilitates community, program, and staff meetings as well as training as determined by Director Assess, develop, locate and track training needs for program staff.Assist with agency-wide activities as assignedOther duties as assignedKNOWLEDGE, SKILLS, AND ABILITIES

 The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

 

Advanced knowledge of HIV disease, intervention and prevention.Knowledge of Substance Abuse/Mental Health intervention and prevention.Advanced knowledge of HIV disease, intervention and prevention.Ability to establish and maintain effective working relationships with employees, collaborating agencies and the publicExcellent verbal and written communication skills with the ability to communicate with diverse populations in public settingsAbility to demonstrate and model culturally competent behaviorAbility to work under pressure and to assess changing priorities and competing deadlines is essentialMust be able to work flexible hours including evenings and weekendsKnowledge of community and/ County resourcesAbility to handle confidential information appropriatelyAdvanced computer skills required: Adobe platforms, Microsoft office, Multiple DatabasesAdvanced writing skillsBasic math skills required: addition, subtraction, multiplication, and divisionAbility to work independently with minimal directionFlexibility and ability to cope with several tasks simultaneouslyMust be physically and mentally fit to respond to emergency situations.EDUCATION AND WORK EXPERIENCEBachelor’s degree in public health, Social Sciences or related fields from an accredited university or college.1 year of program management and/or staff supervision, preferredMinimum 1 year experience providing prevention services and/or HIV testing, preferred

 CERTIFICATES AND LICENSES

HIV 500 & 501CDC PROMISE Model TrainingValid Florida Driver’s License and ongoing proof of insurance requiredMust have reliable transportation for work related activities

Must pass all drug and background screening requirements, including a level 2 federal background and motor vehicle screening

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