The Manager of Customer Service will be responsible for leading, guiding and coaching its team to ensure effective processing of customer orders and liaison with internal departments. Grow with us- Your Responsibilities & Tasks: + Lead and coordinate the order processing team to ensure effective order entry, delivery and invoicing + Ensure effective customer contact to achieve on time payment + Develop the skills and capabilities of the order processing team + Ensure continuous improvement of processes and policies to improve customer experience and department efficiency + Ensure accurate master data within SAP + Analyze reports from SAP and BW What will convince us- Qualification & Skills: + Academic degree in business administration or similar + Minimum of 5 years of work experience in order processing or customer service department + Strong leadership skills with the ability to motivate and manage a team effectively + Continuous improvement and results focused + Good communication and team-work skills + Logical, self-motivated and can work under high pressure + Proven software skills, e.g. Microsoft Office + Bilingual (Spanish and English) What we offer: + Medical Insurance + Life Insurance + Social Security + Learning Opportunities + Additional benefits by Law About Sartorius Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide. We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment. Join our global team and become part of the solution. We are looking forward to receiving your application. www.sartorius.com/careers