Manager of HR Operations and Shared Services Division/Department: Human Resources Reports to: Vice President of Human Resources, True Value Travel: 25% About the role: Oversees the daily functions of the Human Resources division, ensuring efficient and effective HR processes across the staff lifecycle. This role includes accountability for HR systems, payroll, benefits administration, compliance, and process execution. This leader also ensures that HR procedures are optimized for efficiency and regulatory alignment, while collaborating with peers who lead talent, culture, performance management, and learning functions to maintain clarity of responsibilities and deliver a unified HR experience. The Manager of HR Operations and Shared Services aligns HR strategies with the overall business goals and contributes to a positive team member experience. Responsibilities include: + Overseeing HR operations and management + Managing the operational excellence of the HR division, ensuring smooth and efficient workflows from onboarding to offboarding. + Cross-functional collaboration with HR leadership on total rewards, compensation, policy administration, performance management, training, and development. + HR systems, payroll and benefits oversight, optimization, and compliance/risk management + Overseeing HRIS (Human Resources Information Systems), payroll, benefits (Savings Plan, pension, wellness benefits, etc.), administration, and other HR-related technologies. + Own end-to-end payroll and benefits administration operations, including compliance with applicable federal/state requirements. + Partner with HR peers on the design and implementation of benefits and total rewards strategies, while retraining operational accountability for execution and vendor management. + Ensure HR operations are compliant with all legal and regulatory requirements. + Leading and developing the HR operational team + ​Providing guidance, mentorship, and support to the HR team, fostering a positive and productive work environment. + Analyzing HR data + ​Using data and analytics to identify trends, measure HR effectiveness, and drive process improvements. + Develop and maintain operational dashboards and analytics to inform HR decisions. + Support HR leadership in workforce planning and reporting. + Strategic alignment + Working with senior leadership to align HR strategies with the overall business goals and objectives. + Team member experience + ​Contributing to a positive and engaging team member experience through various HR initiatives and programs. + When interacting with team members and providing related services, strive to make every interaction timely, complete, and friendly. + Cross-functional collaboration + Serves as an operational liaison to the HR Talent & Rewards Manager and HR People & Culture Manager. + Promotes integrated delivery of HR day-to-day services through strong collaboration and partnerships. + Developing negotiation strategies + Prepares for negotiations with benefits providers by establishing clear goals. + Oversees and owns business relationships with HRIS provider, COBRA provider, third-party benefit administrators, and other partners. + Servant leadership + Actively supports and facilitates the professional and personal development of team members. + Fosters open communication, trust, and mutual respect among team members. + Empowers team members by delegating tasks and responsibilities, providing guidance and support, and encouraging initiative and autonomy. Education and experience: Desired: + Bachelor’s degree in Human Resources, Business Administration, Organizational Leadership, or a relevant field + At least five years of experience in human resource management is required Preferred: + SHRM CP or SCP Certification Skills and abilities: + Excellent interpersonal and communication skills, capable of building strategic relationships + Exceptional organizational skills with the ability to manage multiple initiatives simultaneously + Problem-solving aptitude + Provides constructive and timely performance management + Excellent verbal and written communication skills + Excellent interpersonal and negotiation skills + Knowledge of relevant labor laws and regulations, such as FMLA, ADA, FLSA, and EEOC + Proficiency in using HRIS (HR Information Systems), payroll software, and other relevant tools + Ability to analyze HR data, identify trends, and generate reports to inform decision-making + Identifying opportunities for process improvement and aligning HR operations with overall business goals + Establishing and maintaining positive relationships with team members at all levels Benefits available to you: + Full insurance benefits package including medical, dental, and vision + Paid time off to foster work/life balance + Profit sharing and retirement savings + Performance bonus + Education reimbursement + Health club reimbursement + Career advancement opportunities About Do it Best and True Value: Founded in 1945, Do it Best is the only US-based, member-owned comprehensive and fully integrated hardware, lumber, and building materials buying cooperative in the home improvement industry. Founded in 1948, True Value is a globally recognized brand that provides independent retailers with an expansive product set, including market-customized assortments, at highly competitive prices. Together, as the Do it Best Group, Do it Best and True Value leverage the strengths of both brands as one team, championing independent retailers in the home improvement industry. Culture: Each team member is valued as an individual, with their intrinsic value at the forefront. We prioritize your career growth through one-on-one training, conferences, tuition assistance, mentoring, and other professional development opportunities. We encourage authentic relationships by hosting social events and cultivating a culture that fosters lasting friendships. In fact, the three most valued aspects of being part of the Do it Best Group are the culture, compensation, and the level of fulfillment that each team member experiences from their role. Our Philosophy: Serving others as we would like to be served Our Mission: Making the best even better Our Goal: Helping members grow and achieve their dreams Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.