Under general direction, is responsible for the operations
of Medical Oncology, Financial Counseling, and High Risk Breast Center
Departments at Billings Clinic downtown campus. Responsibilities include
personnel selection, development/mentoring, coaching/counseling, performance
appraisal completion, disciplinary actions up to and including terminations as
coordinate with Human Resources and leadership team, physician relationships,
interdepartmental and intradepartmental activities, process improvement activities,
customer relations, quality of service and fiscal control. Develops short and
long-term strategic plan, objectives, policies, and procedures for department
cost centers to formalize and implement the mission, vision, and values of
Billings Clinic. Maintains the standards, customer relations, and practice in a
designated service line. Additionally, the manager works with contracting
facilities to provide services and billing to patients and/or healthcare sites
in rural communities. Manager is responsible for accreditation preparedness for
the department and participation in Cancer Center sponsored events outside of
daily work schedule, including but not limited to, Relay for Life and
Survivor’s BBQ.
Essential Job Functions
•Works closely with department chair dyad partner on short term and long term
goals of the department in coordination with the director and medical director
dyad team. This includes, but is not limited to, strategic planning of
equipment needs, regional growth, treatment advancements, and accreditations.
• Develops and oversees Medical Oncology Department at Billings Clinic downtown
campus to ensure adherence to organizational mission, vision, values, strategic
goals, and business strategies. Interprets and supports the mission and
philosophy of Billings Clinic. Responsible for promotion of, and adherence to,
the elements of Billings Clinic’s Code of Business Conduct and corporate
compliance program.
• Is key stakeholder and decision-maker, in collaboration with department chair
and director dyad, for service expansions and future medical oncology outreach
sites and/or hubs.
• Is a member of Cancer Committee and attends a minimum of 75% of meetings. Is
responsible for creating and updating strategic and programmatic goals for
Medical Oncology.
• Travels a minimum of annually to other campuses for in-person needs
assessments and evaluation of practice.
• Conducts huddles in the departments daily and attends daily leadership
huddles in the Cancer Center.
• Reviews and completes safety nets and feedback files promptly per policy.
• Has knowledge of Billings Clinic Cancer Center accreditations standards as
well as DNV accreditation standards and holds team to these standards.
• Manages the operations of the medical oncology, HRB Clinic, and Financial
Counseling departments including effective use of resources and assuring
efficient patient and staff flow. Leads departments in the overall marketing,
program development, and service priorities. Coordinates with department chair,
director dyad, and other Billings Clinic leadership to assure continuity in
pursuing Cancer Center/organizational goals and synergy in implementing plans
and problem resolution.
• Plans appropriate staffing practices by maximizing the utilization of
resources; forecasts and anticipates the personnel needs of the unit with
regard to fluctuations in the patient workload; maintains staff at agreed upon
budgetary standards. Recommends, implements and evaluates plans and systems
that assure sufficient number of qualified and competent staff to provide
care/services. Adheres to administrative polices and procedures relating to
human resources management.
• Creates an environment in which personnel can realize personal growth and
development through active participation in unit decisions, opportunities for
professional growth and consistent application of personnel policies.
• Assists with implementation and maintenance of all policies and procedures.
Practices process improvement principles to assess and improve the quality of
the radiation oncology program. Assures compliance with regulatory standards
Maintains competency in all organizational, departmental and outside agency
environmental, employee or patient safety standards relevant to job performance.
• Adheres to national patient safety goals and prevents, minimizes and/or
corrects risks to patients, families, physicians and other members of the
health care team. Investigates unusual occurrences and follows appropriate
procedures. Provides consultation for patient care related concerns and acts a
patient advocate as needed.
• Organizes ongoing communication between all health care providers regarding
aspects of patient care and unit functioning. Acts to resolve conflicts in a
timely manner. Develops collaborative relationships with physicians to enhance
quality practice.
• Develops, implements, and maintains a realistic, cost-effective annual
budget.
• Develops, retains, recruits, and leads a talented team committed to
accomplishing the goals and objectives of Billings Clinic. Recommends,
implements, and evaluates plans and systems that assure sufficient number of
qualified and competent team members to provide care/services. Adheres to
administrative policies and procedures relating to human resource management.
• Maintains and displays an appropriate degree of clinical expertise. Acts as a
resource for all levels of the health care team, other health care providers,
patients and their families.
• Prepares annual budget for medical oncology, Financial Counseling and the
high risk breast center and monitors the financial performance of the
department to assure a favorable contribution margin.
• Provides leadership to the team and acts a resource responding to questions
and assisting with problem resolution. Plans for effective orientation/training
of new and current staff. Participates in and provides feedback into the human
resource management functions of interviewing, hiring, coaching/counseling,
disciplinary actions and performance appraisals.
• Develops with the physicians and oversees completion and interpretation of
quality and process improvement activities.
• Identifies needs and sets goals for own growth and development; meets all
mandatory organizational and departmental requirements.
• Performs other duties as assigned or needed to meet the needs of the
departments/organization.
• Creates and revises practice guidelines, policies, and procedures for Medical
Oncology, Financial Counseling, and High Risk Breast Center as required and/or
needed.
Minimum Qualifications
Education
•Bachelors degree in Nursing or related healthcare field
•Masters degree preferred
Experience
•Five (5) years experience in oncology preferred
Certifications and Licenses
•Current Montana state license as appropriate