**Working Title: Manager of Operational Analytics** **Job Class: State Program Administrator, Manager** **Agency: Department of Employment and Economic Development** + **Job ID** : 81347 + **Location** : St. Paul + **Telework Eligible** : Yes, may be eligible to telework up to four (4) days per week + **Full/Part Time** : Full-Time + **Regular/Temporary** : Unlimited + **Who May Apply** : Open to all qualified job seekers + **Date Posted** : 10/30/2024 + **Closing Date** : 11/20/2024 + **Hiring Agency/Seniority Unit** : Employment & Economic Development Department -Managerial + **Division/Unit** : Paid Family & Medical Leave + **Work Shift/Work Hours** : Day Shift + **Days of Work** : Monday - Friday + **Travel Required** : No + **Salary Range:** $40.26 - $58.20 / hourly; $84,062 - $121,521 / annually + **Classified Status** : Classified + **Bargaining Unit/Union** : 220 - Manager/Unrepresented + **FLSA Status** : Exempt - Executive + Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes **The work you'll do is more than just a job.** At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities. **About the Paid Leave Division:** Paid Leave is a new program launching in 2026. The program will provide partial wage replacement to Minnesota workers who are out of work due to a qualifying condition, such as a severe health condition that prevents them from working, or when they need time to care for a family member or a new child. We are building a program that will be easy for every Minnesotan to use. We are engaging the people who depend on us—workers, employers, caregivers, and insurers—to learn from them and build the program around their needs. We are using modern service delivery and product practices to deliver the program. The Paid Leave team has high standards and an unrelenting commitment to serving Minnesotans. It is a start-up environment without legacy systems or preconceived ways of working, so we have a unique opportunity to create human-centric processes and systems to deliver this new benefit to Minnesotans. **Position Purpose:** We’re seeking an experienced Analytics Manager to lead our Operational Analytics team. You’ll transform data into actionable insights that drive strategic decision-making and enhance organizational performance of the Paid Leave division. The incumbent will perform analytics and lead a team of analysts responsible for producing performance metrics, dashboards, and reports for Paid Leave operations. Additionally, the analytics team will also partner with our Program Integrity team to provide the necessary visibility to manage fraud, risk, and compliance. **Operational Responsibilities:** + **Analytics Expert** : Analytics and reporting is your thing – you know how to structure data, dashboards, and tools to meet today’s needs while being flexible enough for tomorrow’s needs as well + **Storytelling:** You can identify trends, patterns, and outliers in the data and develop stories via dashboards or presentations that inspire action + **End-to-end thinking:** You’re a curious learner, interested in understanding business processes to bring ideas of where data can support decision-making + **Prioritization and Communication:** You can manage and prioritize a backlog of requests from various stakeholders + **Start-up Spirit** : We’re building our team from the ground up. You bring a founder’s mindset and are excited to iteratively build our visibility and technology from scratch. **Community of Practice** This role will be a part of our Analytics Community of Practice, working in close partnership with analytics leaders across the Paid Leave functions. We’re currently hiring for each of the three (3) roles detailed below: The **Evaluation Coordinator** will sit on our Policy team, leading program evaluation efforts to measure how the Paid Leave program delivers against our goals of equitable outcomes, positive user experiences, and having a positive impact on the most marginalized communities across Minnesota. This role will develop partnerships across the Paid Leave division, other State agencies, and external researchers to enable robust evaluation. The **Manager of Operational Analytics (this role)** will sit within our business operations and is responsible for creating performance visibility across the Paid Leave operation on a daily and aggregate basis. This manager will lead a team of 5-7 analysts and will support all functions within the operation, including Claims Adjudication, Contact Center, Payments, Risk, Compliance, and Appeals. The **Manager of Data and Analytics** will sit on our Product team and is accountable for delivering holistic, horizontal value stream data aligned and prioritized with Paid Leave strategy. This is the most technical of the 3 roles, serving as a liaison to IT tech teams. The Analytics product team will also produce analytics to understand how our applications are performing, to guide other product teams toward continuous improvement opportunities. We encourage you to apply to any positions where you meet the minimum qualifications and have interest. This helps us fully consider your application and find the best fit for your skills and goals. This posting may be used to fill multiple positions. This position is telework (https://mn.gov/mmb-stat/policies/1422-telework.pdf) eligible and is occasionally required to be on-site at the St. Paul office. Staff are provided with the tools and equipment to be successful in a virtual work environment and may telework from anywhere in Minnesota or a neighboring state. Please note, the telework policy could change with notice based on business needs. **Minimum Qualifications** **Please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held.** **Only applicants whose resumes clearly demonstrate fulfillment of each of these minimum qualifications will be considered for this position.** Four (4) years* of experience in an analytics leadership position, with at least two (2) years of direct people management experience, including performance management, coaching, mentoring, and developing staff. *Bachelor's degree in Information Technology, Analytics, Business, Finance, Accounting, or other closely related field as determined by the agency may substitute one (1) year of experience; master’s degree substitutes for eighteen (18) months of experience. Applicants that meet the above minimum qualification will be further evaluated on the following: + Skill in Business Intelligence and data analysis software/tools, such as Tableau, Power BI, etc. + Experience conducting analysis and translating data into action plans. + Skill in developing effective dashboards, reports, and ad hoc queries to answer business questions. + Experience with resource/workload allocation. **Preferred Qualifications** + Experience in data modeling. + Experience with SQL. + Ability to work in a start-up environment where roles will evolve over time based on the needs of the organization. + Our employees are dedicated to ensuring cultural responsiveness. Preferred candidates will have a variety of experiences working effectively with others from different backgrounds and cultures. **Additional Requirements** A job offer will be contingent upon successfully passing a background check. The background check may consist of the following components: + Criminal Background Check + Employment Record Review (current and former State employees only) + Employment Reference Check + Conflict of Interest Review + Driver’s Record Check The Minnesota Department of Employment and Economic Development will not sponsor applicants for work visas. All applicants must be legally authorized to work in the U.S. AN EQUAL OPPORTUNITY EMPLOYER Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status. Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.