We invite you to join us at Driven Brands!

Headquartered in Charlotte, NC, Driven Brands (NASDAQ: DRVN) is the largest automotive services company in North America, providing a range of consumer and commercial automotive needs, including paint, collision, glass, vehicle repair, oil change, maintenance and car wash.

With over 4,500 centers in 15 countries, Driven Brands is the parent company of some of North America’s leading automotive service brands including Take 5 Oil Change, Take 5 Car Wash, Driven Glass, Meineke, Maaco, CARSTAR, and more.  Our network services over 50 million vehicles annually and generates more than $5 billion in system-wide sales each year.

Our culture inspires high performance and innovation, enabling our employees to go further, faster in their careers. With amazing people and great brands, we confidently look forward to exciting growth ahead, and believe in following the values that support this vision.

JOB DESCRIPTION:

Job Summary:

We are seeking a proactive and detail-oriented Manager of Operational Administration to provide critical support to the operations team by managing escalations and ensuring seamless coordination with shared services such as accounting, billing, and procurement. This role will act as a liaison and escalation point for the field team, facilitating effective communication, timely follow-up, and enhanced engagement. The ideal candidate will possess strong organizational and problem-solving skills, along with the ability to build relationships across teams to drive operational efficiency.

Key Responsibilities:

Operational Support

Serve as the primary liaison between the operations team and shared services, including accounting, billing, and procurement, to address and resolve escalations.

Monitor and manage escalated issues to ensure timely resolution and effective communication with stakeholders.

Coordinate follow-up actions to ensure operational needs are met and escalations are addressed comprehensively.

Field Team Engagement

Act as a point of contact for the field team, providing support and guidance on administrative processes and shared services.

Facilitate ongoing communication between the field team and corporate departments to address concerns and foster collaboration.

Develop and maintain mechanisms for effective follow-up and engagement to support field operations.

Administrative Coordination

Track and document escalations, resolutions, and follow-up actions to ensure accountability and transparency.

Collaborate with shared services to improve workflows and enhance the responsiveness of administrative support.

Provide reporting and updates to the operations team on the status of escalations and shared services performance.

Problem Solving and Process Improvement

Identify recurring issues and recommend process improvements to enhance the efficiency and effectiveness of shared services.

Work closely with cross-functional teams to implement changes and address root causes of operational challenges.

Support the development of best practices and guidelines for managing escalations and administrative processes.

Communication and Relationship Management

Build and maintain strong relationships with shared services teams, field personnel, and other stakeholders.

Facilitate clear and professional communication to resolve issues and provide updates on progress.

Represent the operations team in meetings and discussions related to shared services and administrative functions.

Qualifications:

Bachelor’s degree in business administration, Operations Management, or a related field (or equivalent experience).

5+ years of experience in operations support, administrative management, or a related role.

Proven experience coordinating with shared services teams and resolving escalations effectively.

Strong organizational and problem-solving skills with a focus on attention to detail.

Excellent communication and interpersonal skills to manage relationships and escalations effectively.

Strong customer service and conflict resolution skills.

Ability to prioritize and manage multiple tasks in a fast-paced environment.

Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and other administrative tools.

Demonstrated ability to analyze data and provide actionable insights.

Work Environment:

This position operates in a professional office environment with occasional extended hours to meet deadlines. Minimal travel may be required to support field operations as needed.

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