We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.
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WE LOVE OUR WORK. Establish and measure ViP program initiatives and revenue results of the ViP business. Assist with the development of the ViP experience, including marketing program offers that build and strengthen relationships with these guests to our casino. Identify, solicit, and register high-end players for Club Hollywood. Establish accurate accounts for players based on data entry guidelines; issue cards and fully explain program. Evaluate player accounts and issue comps based on recorded play, earned number of points, and comps available in player accounts. Update accounts with information changes and obtain missing information on player accounts through utilization of player profiles. Develop profitable programs to attract premium customers. - Build player loyalty via personal contact, direct mail, and telemarketing. Contact guests regarding birthdays/anniversaries/thank you’s/miss you’s, offers/invitations; follow-up in house and offsite events. Act as liaison, handle guest opportunities, and resolve situations so as to ensure smooth operations and excellent customer service. Reports to management. Attend all in house special events targeting our best customers and assist in the planning and implementation of these events. Attend off-site events as assigned. Receive and handle all incoming phone calls for fellow Player Development personnel in their absence. is available to meet and greet premium customer on the floor. Turn in required reports/paperwork in a timely fashion. Must display the ability to be a team player and interface with other departments to develop key relations to ensure maximum efficiency in completing job tasks. Develop methods to identify and cultivate potential targeted players from the casino floor, inactive lists, and networking through established base of customers. - initiate paperwork to ensure customer account problems are rectified. Serve as a company agent interacting with customer to promote good public relations and ensure continued business. Create fun for guests appropriate to a casino environment. Knowledgeable of property product promotions and events. Support the efforts of the Player Development Executives. Coach the Player Development Executives and share valuable experience - Other duties as assigned. BRING US YOUR BEST. Bachelor’s degree (B.A./B.S.) from an accredited four-year college or university. Must be proficient in Microsoft Office applications (Excel, Access, Word). Must have the ability to respond to common inquiries or complaints from guests and community members. Must have the ability to present information and respond to questions from groups of managers, employees, and guests. Must have the ability to make effective and persuasive speeches and presentations on controversial or complex topics to internal and external audiences. Must have the ability to read, analyze, and interpret various metrics and financial reports. Must have the ability to write reports and business correspondence. Ability to accurately prioritize, organize and complete multiple tasks. Proven managerial and critical thinking skills required. Must possess excellent employee relations skills. Good oral and written communication skills; must be fluent and literate in English. STAY IN THE GAME. FOLLOW US.We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.
Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.
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Equal Opportunity Employer
STARTING SALARY Starting at $60,000 Connect With Us! Not ready to apply? Connect with us for general consideration.