Manager of Safety, Security & Compliance The Manager of Safety, Security & Compliance (MSSC) is responsible for safety education, accident prevention, loss control, drug and alcohol testing program, and regulatory compliance. Responsible to conduct the system’s Workman’s Compensation, and responsible for the supervision and management of the training department and the effort to produce high quality Microtransit Operators and conduct training to ensure optimum employee performance with minimal turnover, an emphasis on safety and quality service provision. Establish a healthy working environment to achieve effectiveness for the company and ensure compliance with all federal, state, local and company policies, procedures, and regulations. Responsible for the safety and security of the operations building, to include service safety and security. Job Specifications + Achieves and maintains proficient knowledge of all driving, safety, substance testing and workplace injury program policies, protocols, and regulations. + Develops and implements general policies, procedures, and practices to be followed and adhered to by operations personnel in compliance with federal, state, local and company rules and regulations. + Reviews and ensures that appropriate training and follow up actions are administered for safety violations. + Perform live and recorded observations of employee driving skills and their interactions with customers. + Investigates in a timely manner all customer or client complaints and provides summary reports. + Investigates directly or with Operations Supervisors assistance of all safety or driving events, including incidents, accidents, and injuries. + Enter all payroll hours into ADP for student operators. + Maintains a comprehensive Drive Cam program. + Conducts monthly safety events, including mini safety events weekly within the service area. + Spearheads the location Safety Solutions Team. + Conducts annual wheelchair refresher and ADA compliance training. + Responsible for maintaining all safety, training, and personal files in a secured location. + Follows up and responds to safety related inquiries related to passengers and the service. + Responds to accidents and safety related incidents within the service area. + Ensures 30, 60, 90 post trainee evaluations are completed timely and efficiently. + Direct point of contact for Respect The WeRIDE rider code of conduct program. + Administer the system’s FTA drug and alcohol testing program. + Responsible for delivery of safe and timely service. + Conducts monthly in-service refresher training sessions with all Operators. + Maintains a thorough knowledge of contract requirements. + May occasionally have to drive in revenue service. + Achieve and maintain complete knowledge of system and telecommunications capabilities, associated software applications and Internet access. + Work closely with the Manager of Service Management, Operations Supervisors and Project Administrator to achieve day to day results and overall improvements. + Provides oral and written reports, statistics, data, and information internally and externally. + Reports all accident information into National Transit Database (NTD), including conducting of annual NTD surveys. + Maintains confidentiality of all information. Qualifications + Must have the ability to prioritize, be detail oriented, and use good judgment. + Must possess excellent organizational and communications skills (verbal and written). + Must be proficient with computer applications (Microsoft Outlook, Excel, Word, PowerPoint, etc.). + Ability to take a leadership role in solving problems. + Ability to objectively investigate reports concerning operator related problems. + Technical knowledge and related work experience is a plus. + Must be able to pass an employment physical examination (pre-employment) and substance abuse. + Must maintain an excellent motor vehicle record with at least 3 years driving experience. + Minimum 2 years Transit, Paratransit, or Microtransit operations experience. About Transdev: Transdev is the largest private sector operator of multiple modes of passenger transit in North America, providing bus, rail, paratransit and shuttle services. We manage over 200 transportation contracts for cities, transit authorities and airports, providing safe, sustainable, and innovative mobility solutions. Our mission is to improve public transportation, to enhance quality of life and contribute to a more sustainable environment. For more information please visit our website atwww.transdevna.jobs The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status or any other classification protected by federal, state, or local law. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Transdev is the largest private sector operator of multiple modes of passenger transit in North America, providing bus, rail, paratransit and shuttle services. We manage over 200 transportation contracts for cities, transit authorities and airports, providing safe, sustainable, and innovative mobility solutions. Our mission is to improve public transportation, to enhance quality of life and contribute to a more sustainable environment Drug-free workplace If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check. California applicants: Please Click Here for CA Employee Privacy Policy Job Category: Management & Above Job Type: Full Time Req ID: 3534 Pay Group: UC6 Cost Center: 55378 The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law. Drug-free workplace If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check. California applicants: Please Click Here for CA Employee Privacy Policy. About Transdev Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.