Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
What You’ll Do on a Typical Day :
The Client Manager position is responsible for the retention, profitability and revenue growth of Business Travel clients in the local market segment in Australia. The position is responsible for managing a portfolio of Large Market Clients.
Primary responsibility for retention and top line revenue growth of clients.
Create winning client strategies. Internal account plans, client business plans and conduct client reviews.
Produce meaningful client recommendations that meet business objectives, quantify value delivered, project program savings and drive premium revenue opportunities.
Manage and influence client relationships.
Manage existing contracts and negotiate renewals and adjustments in line with profit objectives.
Closely manage risk, including creating retention strategies and pre-emptive bids.
Manage compliance of client information and records.
Build the Web-of-Influence to own key client decision maker relationships.
Collaborate with Service Delivery to manage risk and facilitate issue resolution.
Collaborate with CMS and Advisory services to provide client insights, identify opportunities and drive revenue.
Create preference for American Express preferred suppliers.
What We’re Looking For :
Graduate with 8 -12 years of experience in client management.
Strong negotiation and influencing skills. Superior communication and presentation skills
Experience in dealing with procurement or finance directors. High degree of commercial acumen
Proven global and regional Client/Account Relationship Management
Strong time management skills and ability to manage multiple concurrent tasks in parallel
Opportunity analysis and a reasonable level of analytical skills
Account planning and client strategy development.
Experience in dealing with procurement or finance directors.
Strong time management skills and ability to manage multiple concurrent tasks in parallel Opportunity analysis and a reasonable level of analytical skills
Account planning and client strategy development
Location
Melbourne, Australia
The #TeamGBT Experience
Work and life: Find your happy medium at Amex GBT.
Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
And much more!
All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.
Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.
What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!