+ Bachelor’s Degree in Business, IT, or related field or equivalent experience. **Certifications** + ITIL certification is highly desirable. **Work Experience** + 12+ years of experience in the technology space, ideally with service providers or other MSP-related companies with experience in Incident Management, Request Management, Problem Management, or Crisis Management. + Experience working with enterprise-class customers preferred + 5+ years in the Service Delivery Management space required. + Experience handling a team of 10 resources or more. **Specialized Knowledge, Skills, and Abilities** + Advanced Skills in MS Office applications including Excel, Word, OneNote, and Outlook + ServiceNow, Microsoft Teams, and SharePoint experience are a plus + Excellent documentation skills and attention to detail + Ability to communicate effectively with customers and co-workers + Ability to work both independently and in a team environment + Strong problem-solving, customer service, and conflict de-escalation skills + Strong communication skills (written, verbal, and presentation) \#LI-PR1 WWT will consider for employment, without regard to disability, a disabled applicant who satisfies the requisite skill, experience, education, and other job-related requirements of the job and is capable of performing the essential requirements of the job with or without reasonable accommodation. World Wide Technology is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or other characteristics protected by law. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please call 1-800-432-7008 and ask for Human Resources. WWT will consider for employment, without regard to disability, a disabled applicant who satisfies the requisite skill, experience, education, and other job-related requirements of the job and is capable of performing the essential requirements of the job with or without reasonable accommodation. World Wide Technology is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or other characteristics protected by law. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please call 1-800-432-7008 and ask for Human Resources.