Details **Open Date** 12/19/2024 **Requisition Number** PRN40833B **Job Title** Manager, Operations **Working Title** Manager of Strategic Operations and Technology Initiatives **Job Grade** G **FLSA Code** Administrative **Patient Sensitive Job Code?** No **Standard Hours per Week** 40 **Full Time or Part Time?** Full Time **Shift** Day **Work Schedule Summary** Monday – Friday 8:00am – 5:00pm University of Utah campus (primary) with some hybrid remote opportunities (secondary) **VP Area** Academic Affairs **Department** 00296 - Registrar's Office **Location** Campus **City** Salt Lake City, UT **Type of Recruitment** External Posting **Pay Rate Range** $70,000 - $85,000 **Close Date** 01/30/2025 **Priority Review Date (Note - Posting may close at any time)** **Job Summary** The Manager of Strategic Operations and Technology Initiatives will play a key role in supporting student and university success initiatives by assisting in the planning, development, and execution of technology and organizationally focused change plans across the Office of the Registrar and the University of Utah. This role will be responsible for: analyzing internal and external data to support decision-making and prioritization; drafting official documents, including written communication and presentations, to ensure accountability and transparency of projects/initiatives; creating and maintaining documentation; helping advance projects with campus-wide impact; supporting and contributing to strategic work to advance the goals of the Office of the Registrar, Enrollment Management, and the University of Utah. **Responsibilities** + Act as lead project manager, identifying scope for all Office of the Registrar projects. + Collaborate with the Office of the Registrar team to determine priorities for projects. + Support and assemble teams consisting of Office of the Registrar staff and other campus partners. + Ensure initiatives are moving forward and meeting deadlines; modify plans and schedules as needed. + Provide initial support in the acquisition of technology/consultants (ex: RFIs, RFPs, etc.). + Develop and implement efficient and effective systems for managing information, projects and communications. + Document and communicate progress on all technical and organizational projects to relevant stakeholders. + Collaborate with Office of the Registrar team members to analyze and review current procedures and develop strategies for improvements. Identify redundancies across University of Utah campus offices and within Office of the Registrar units and propose suggestions to increase efficiency and effectiveness. + Provide policy analysis support on areas related to the Office of the Registrar and Enrollment Management. + Evaluate and support implementation of new tools that work in conjunction with PeopleSoft to increase functionality and support for Enrollment Management and University strategic plans. + Support the needs of the Office of the Registrar via the creation and delivery of impactful documentation and training materials for new and/or existing systems and users. + Provide reports related to regular and ad hoc projects (e.g. objectives, goals, plans, requirements, progress). + Ensure accurate technical and business requirements are gathered and disseminated to/from IT partners and other relevant stakeholders. + Utilize various tools and software (e.g., SQL , Excel, Tableau) to perform data extraction, transformation, and analysis. + Other duties as assigned that support the registrar and systems initiatives. **Minimum Qualifications** Requires a Bachelor’s degree in a related area of assignment or equivalency (one year of education can be substituted for two years of related work experience). Four years of progressively more responsible management experience. Background knowledge of assigned department’s area of specialization in order to analyze, plan and draw conclusions for recommendations to superiors. Demonstrated leadership skills in planning and directing employees and processes in order to effectively monitor and develop subordinates and to ensure the smooth operation of department. Master’s degree in a related area may be preferred. Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description. **Preferences** **Department Specific Preferences** + Advanced/strong analytical, communication, problem-solving and interpersonal skills + Demonstrated ability to learn organizational processes, protocols and/or procedures + Ability to work independently, adapt to feedback, and build trust with project team + Must maintain a solid understanding of business processes and change management practices + Adept at tailoring communications for multiple channels and audiences (e.g., faculty, staff, students, external constituents) + Flexibility in adjusting to shifting priorities and deadlines + Ability to navigate a complex matrixed organization + Strong ability to read, interpret, and communicate data to stakeholders + Experience with technical writing + Experience in writing queries from a database + Ability to use high-level discretion, exercise judgment, and maintain high level of confidentiality **Other Preferences** + At least 3 years working in a higher education environment + At least 3 years working in PeopleSoft or other Student Information System ( SIS ) + Demonstrated experience in project (technical) and change (organizational) experience **Type** Benefited Staff **Special Instructions Summary** **Additional Information** The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules. This position may require the successful completion of a criminal background check and/or drug screen. The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients. All qualified individuals are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both. To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action ( OEO /AA). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/ Online reports may be submitted at oeo.utah.edu https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.