Corporate Overview: CRST The Transportation Solution, Inc. is delivering promises and driving success so we can all have what we need to live and thrive. We need talented individuals to help us bring this vision to life.

CRST's Dedicated Solutions business unit is focused on service excellence to retailers and producers who need consistent, dependable, high-quality delivery services. We provide customers the flexibility of a private fleet, without the expense. 

Job Summary: The Manager - Operations, is responsible for leading a team of 8 Fleet Managers who support one of our Dedicated customers in eight markets.  As the leader of this team, you will work to ensure the satisfaction and retention of drivers to create efficient and profitable utilization while delivering a high level of customer service. This manager will travel as needed to visit with our customer at their site locations.

Location: Hutchins, TX - in office

Schedule: Monday - Friday 7:30am to 5pm

Compensation: Paid Bi-weekly *A final amount is dependent on factors including prior relevant experience, knowledge, and location. Typically, selected candidates are hired at a rate between the minimum and midpoint of the range.
*This role is eligible for a 10% annual bonus. 

Essential Duties and Responsibilities: 

Direct leadership and management of a staff of Fleet (Operation) team members Provide daily direction and coaching to Fleet Managers to continue to improve driver retention and customer satisfaction Drive change through data and implementing processes to improve the customer experience Develop relationships with drivers to improve performance and encourage retention Act as the driver advocate toward internal departments to answer driver questions, and resolve driver concerns Use creative problem-solving and conflict-management techniques to communicate directly with customers and drivers Monitoring key performance indicators: expenses/Financial success; utilization and on-time service; analyzing results, ensuring attainment of objectives, and taking corrective action as necessary

Requirements:

5 years within a transportation operations experience including time leading a team Fleet Management Experience Associates degree, required Bachelors degree, preferred 

Ideal Experience and Skill Set:

Management of Personnel Resources Complex Problem Solving and Critical Thinking Monitoring, Coordination, and Negotiation Judgement and Decision Making Service Orientation Social Perceptiveness

Did You Know?

CRST is one of the largest privately owned trucking companies in the United States. That means you can count on our experience and ongoing commitment to provide the best service to our customers and the best work environment for our employees. We’re family-owned. We’re dedicated to building on our founder’s legacy to make CRST the transportation solution. CRST is headquartered in Cedar Rapids, IA. Our midwestern hometown is known for its strong values, commitment to our community, and the success of manufacturers and producers here and throughout the country. When we thrive, America thrives!

The CRST Core Values: Safety at the Core of All We Do – Integrity in Every Decision and Action – Commitment to the Success of Employees, Customers, Agents, Contractors, and Communities. 

EEO Statement: All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.