At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

Working hours; US hours support.

Purpose

The Manager - P2P Disbursements Zone 1 is responsible to lead the daily operational execution of payments across the United States, Canada and Puerto Rico. The Manager will lead and collaborate with fellow team members on delivery of right first time payment executions across zone 1 operations.

Responsibilities:

Lead & driving operational excellence on Zone 1 payment processes on a day to day basis

Be seen as a “go-to” information & guidance resource for other team members on all aspects of the Disbursements process

Be a natural “go-to” person for the disbursements team to learn from & accordingly provide support to the P2P management by assuming front line technical disbursements queries from the team & Affiliate contacts

Manage troubleshooting, issue-resolution, and escalation for process points of failure, improvement, and adoption issues in the disbursements space.

Own end to end P2P disbursements process inclusive of governance of Lilly’s main banking partners as the relationship pertains to P2P disbursements.

Manage, govern and complete all daily tasks identified as part of the payments process.

Process manual payments and complete documentation for SAP processing and bank transfer, dealing with multiple currency bank accounts and working closely with our Banks

Leverage expertise and partner across Treasury, Corporate Finance and Investment Banking, tax, legal and GBS Finance teams in ensuring risk and exposure is understood, minimised and business needs are met timely.

Own the Cash in Transit process for P2P Z1 disbursements

Support the overall disbursements team by demonstrating flexibility in providing cover for team members and training of new team members

Maintain and update all relevant documentation

Work in close partnership with IT and technical teams for technical improvements and issue resolutions

Review key metrics & communicate to stakeholders to ensure KPIs are being met whilst identifying and implementing initiatives to improve

Be point of contact in GBS for global P2P projects

Work with Global Process Owner and Project Delivery Coordinator for P2P to support P2P global projects such as the

Liaise with management team to ensure projects are aligned with GBS P2P vision

Review documentation associated with new global processes

Perform quality reviews, root cause analysis and resolve issues

Build Strong Working Relationships with: Local Controllers and accountants for assigned affiliates, Other GBS functions: GA, O2C, etc, Regional Treasury Teams, IT and technical functions, Regional banks maintaining strong governance and positive business results

The GBS focuses on the following foundational pillars across the full organisation to ensure a solid and consistent approach to running our business

Compliance

Demonstrate a strong compliance oriented mindset & help to build a strong compliance culture

Familiarise with all applicable process documentation & training materials to ensure you operate in a fully compliant manner & mentor the Disbursements Analysts to maximise compliance

Ensure ownership for all applicable Sox & Operational controls for your area

Understand and follow all compliance policies, laws, regulations and Lilly’s Red Book.

Ensure adherence to all document retention requirements in line with Lilly Global Record Retention Schedule and any applicable local legal requirements, including filing, storing, archiving, and destroying documents at the end of the record retention period

Comply with any corrective actions.

Cooperate with investigations, monitoring and audits.

People & Customers

Actively work with the team members, business partners and external customers to build effective working relationships

Demonstrate excellence in all interactions with our GBS internal customers & business partners

Focus on measuring & improving our customer’s experience with the GBS

Continuous Improvement

Demonstrate a strong Continuous Improvement oriented approach & help to build a strong Continuous Improvement culture

Actively work with the core team members & Global P2P team to drive improvements for processes

Minimum Qualification Requirements:

+3 years SSC/GBS P2P experience (Treasury & payments)

Business/ Accounting qualification

Qualified Account (preferred)

General business/functional knowledge

Advanced proficiency in using Microsoft Office software (Excel, Word, etc.)

Strong interpersonal, written and oral communication skills

Strong analytical skills

Strong research and issues resolution skills 

Excellent active listening skills with effective verbal skills to respond to customers with a rational and empathetic manner.

Able to work under pressure, juggling short deadlines, multiple priorities and concern for maintaining standards.

Good time management skills.

Flexibility to change 

Desirable:

SAP Experience

Bank Portal Experience

Data Analytics and automation orientation

Compliance and controls experience an advantage

Note: When applying internally for a position your current supervisor receives notification that you have applied to the position. We encourage employees to discuss the opportunity with their supervisor prior to applying.

Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

#WeAreLilly

Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.

Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

#WeAreLilly