**Work Shift:** Day Shift **Time Type:** Full time **Department:** CC807100 PSO Professional Billing **Summary:** Manages the daily activities of the Patient Accounts department. Assists with the development of strategic plans, goals and outcomes. Develops policies and procedures to achieve department goals. **Additional Information:** **EPIC Experience Strongly Preferred** **\#AC2025** **Required Education:** Bachelors Degree or Equivalent Experience **Recommended Education:** **Required Work Experience:** Related Field - 5 years with 1 year of leadership experience **Recommended Work Experience:** Administrative Support - Direct_Epic experience **Required Certifications:** **Recommended Certifications:** **Description** 1. Develops and implements goals (including ability to do so independently). 2. Develops staff that understands their job and their goals. 3. Identifies key performance indicators and provides timely and understandable measurement of the key performance indicators. Identifies outliers and their root causes and solves the problem. Develop plans to avoid the problems in the future and monitor to assure the problem is resolved. 4. Competent use of various systems and software appropriate to complete work. 5. Uses understanding of work-flow to recognize and resolve problems and efficiencies. 6. Develops strong relationship with key vendor contacts for software supported by outside vendors. 7. Supports recommendations and procedures with written regulatory or contractual basis when appropriate. 8. Collaborates with individuals and groups to resolve systems and work-flow problems. 9. Full personnel authority including hiring, terminations, coaching, counseling, evaluating, and training 10. Serves as a payor and their fiscal agents. 11. Performs other duties as assigned. Arkansas Children’s (https://www.archildrens.org/about-us) is the only hospital system in the state dedicated to caring for children, which enables us to uniquely shape the landscape of pediatric care in Arkansas. Arkansas Children’s is driven by four core values—safety, teamwork, compassion and excellence—which inform every action. Arkansas Children’s Hospital has received Magnet Status (https://www.archildrens.org/about-us/magnet-recognition) from the American Nurses Credentialing Center (ANCC), for nursing excellence and patient outcomes. And we are nationally ranked by U.S. News & World Report (https://www.archildrens.org/about-us/awards-and-recognition) for Cancer, Cardiology & Heart Surgery, Diabetes & Endocrinology, Nephrology, Neurology & Neurosurgery, Pulmonology & Lung Surgery and Urology. For more than a century, Arkansas Children’s has met the unique needs of children. But we’re more than just a hospital treating sick kids—our services include two hospitals, a pediatric research institute, foundation, clinics, education and outreach, all with an unyielding commitment to making children better today and healthier tomorrow. Arkansas Children’s Little Rock campus includes a 336-bed hospital with the state’s only pediatric Level 1 Trauma Center, burn center, Level 4 neonatal intensive care and pediatric intensive care, as well as a nationally-recognized transport service. And Arkansas Children’s Northwest (https://www.archildrens.org/locations/arkansas-childrens-nw) provides inpatient and emergency care, clinic rooms and diagnostic services to children in that corner of the state. _“Arkansas Children’s is a place of hope and comfort for children and parents. When you are at children’s, you are part of an elite team united with a common goal of saving children and making their lives better.”_ Michael – Business Operations Manager “Arkansas Children’s Hospital is a prestigious institution that cares for children.” Linda – Information Systems Analyst “We are an organization of care, love, and hope while we champion children.” Angela – Parking and Fleet Coordinator “Care, love, and hope for children!” Kathy – Administrative Assistant “When I think of my time here at Arkansas Children’s Hospital, I can honestly say that it has given me a unique perspective on the human condition, and the various roles that we all have in patient care. As a supply assistant, I have a very important job ensuring that the doctors and nurses have what they need to provide the world class medical care to the Children of Arkansas and surrounding states. Being a Champion for Children is more than a catch phrase, it is a way of life!” Nick – Supply Assistant Arkansas Children's provides equal employment opportunity to all persons without regard to age, race, color, religion, national origin or citizenship status, disability, military status, sexual orientation, gender identity or expression, pregnancy or any other category protected by federal, state and local laws. Further, Arkansas Children's will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.