Job Summary The patient experience manager provides leadership to the patient experience team in support of strategic cultural and behavioral improvement efforts. This includes coaching, counseling, assigning work assignments, supervising work, and developing team members. The role supports the entire organization in all aspects of the “human experience” including, but not limited to, development, education, data collection and analysis, project facilitation, developing advisors, and other leadership development in areas related to change management and patient-centered care. The experience manager collaborates with many areas within the system to develop and implement best practices aimed at improving the human experience. At Novant Health, one of our core values is diversity and inclusion. By engaging the strengths and talents of each team member, we ensure a strong organization capable of providing remarkable healthcare to our patients, families and communities. Therefore, we invite applicants from all group dynamics to apply to our exciting career opportunities. Responsibilities It is the responsibility of every Novant Health team member to deliver the most remarkable patient experience in every dimension, every time. + Our team members are part of an environment that fosters team work, team member engagement and community involvement. + The successful team member has a commitment to leveraging diversity and inclusion in support of quality care. + All Novant Health team members are responsible for fostering a safe patient environment driven by the principles of "First Do No Harm". Qualifications + Education: 4 Year / Bachelors Degree in business, psychology, organizational development, nursing or related field, required. Master`s Degree in business, psychology, organizational development, nursing or related field, preferred. + Experience: Minimum of five years of demonstrated advisory experience and/or leadership, required. + Additional Skills/Requirements (required): Demonstrate above average ability in organization, leadership, time management, communication, teamwork project management and systems thinking. Managing a complex and varied work load, communicating effectively in written and verbal forms, performance improvement, process improvement tools and methodologies, utilizing critical thinking skills, and networking/accessing resources. Statistical and Analytical skills – Experience with statistical data analysis. Job Opening ID 8699