Responsible for managing the operations of multiple specialties and office locations and ensuring an excellent patient experience for the assigned employed medical offices within Northern Arizona Healthcare. Establishes systems and processes which result in patient satisfaction, appropriate access, employee engagement, provider engagement, financial performance and successful growth. Responsible for financial management, practice operations and electronic health record systems and provides support to all functioning areas, including administrative support to the front and back office and providers.
ResponsibilitiesPeople Management
• Manages office staff, provides problem-solving, decision making, planning, delegation, and conflict management when needed
• Manages physician/provider recruitment activities including SBAR/needs analysis creation, job postings, screenings and on-site interviews, provider orientation.
• Collaborates with multiple Medical Directors on the administration of their services to include people, facility, equipment, quality and financial matters.
• In coordination with Human Resources, select and orientate office staff.
• Evaluate staff performance and submit performance reviews, Ensure 100% of staff complete required learning modules on time.
• Conduct practice staff meetings on a regular basis.
• Collaborates with providers on effective operations and process improvements for each specialty. Ensures ongoing, effective departmental communication with all providers.
• * Monitors and communicates physician productivity, profitability, and quality.
• Works with employees to facilitate complaints/concerns and resolve as needed.
• Is an official department designated preceptor of all clinic systems and formally teaches team members, new staff, or students skills and abilities required for this position.
Financial Management
• Responsible for budget creation, monitoring and monthly variance reporting.
• Maintains weekly productivity standards.
Department Management
• Plans and implements new services, or enhances existing services, including establishing facilities, equipment, staffing plans, recruiting, process development in coordination with appropriate leaders and departments.
• Implement office policies which establish best approaches which result in achievement of performance goals, including patient satisfaction, access, employee engagement, provider engagement, financial performance and successful growth.
• Meets or exceeds annual Press Ganey targets through implementation and monitoring Press Ganey action plans as needed.
• Provide needed information to other departments, (i.e. Human Resources, Materials Management, Finance, etc.) to support compliance with established policies.
• Ensure that needed information and documentation is provided to support revenue cycle activities and complete all EMR work lists as directed by the Director of Patient Financial Services.
• Act as an interdepartmental liaison between the practice and other departments and entities.
• Perform weekly facility checks at all assigned clinics to ensure the State Department of Health Services licensure and certification readiness at all times including updated policy and procedure manuals, updated personnel files, access to physician credentialing files for state review, and maintaining preventative maintenance logs.
* With the assistance of the NAH Marketing department ensures all printed patient materials are current, professionally developed, and accurately reflect the services provided by the practice.
Compliance/Safety
* Responsible for reporting any safety-related incident in a timely fashion through the Midas/ROE tool; attends all safety-related training programs; performs work in a safe manner; monitors work environment for possible safety issues and ensures others are also performing work in a safe manner.
* Stays current and complies with state and federal regulations/statutes and company policies that impact the employee's area of responsibility.
* If required for the position, ensures all certifications and/or licenses are up-to-date and valid prior to expiration dates.
* Completes all company mandatory modules and required job-specific training in the specified time frame.
Developing a Positive Culture
Actively engages in creating and sustaining an NAH environment that is rooted in our Mission, Vision and Values, where colleagues love their work and are proud to work for Northern Arizona Healthcare.
* Demonstrates a sincere care for those on the team.
* Models NAH Values in making decisions and communicating them>
* Recognizes and rewards colleague behavior.
* Relentless focus on colleague and patient safety.
* Committed to continuous learning.
Establishing Collaborative Partnerships
Proactively establish internal collaborative relationships where silos are eliminated and partnerships and processes facilitate efficient and productive work.
* Proactively builds coalitions that removes barriers to solving problems, facilitates efficient and productive work, coordinates care to create an amazing experience for staff and patients, and achieves the strategic plan.
* Pursues innovation while accepting well designed failure.
* Embraces a system perspective.
200% Collective Accountability for Achieving Results
Leaders hold themselves and their colleagues accountable to achieve every target/result. They are committed to the leadership team and "own" every decision, and every result.
* Holds self and colleagues accountable to achieve every target/result.
* Commits to the NAH leadership team and have each other's back.
* Make no excuses; eliminate blame.
* Manage up and down.
Communication and Deployment
Ensures key information is communicated and understood by all colleagues on a timely basis, that colleague feedback is incorporated into decisions and standardized, repeatable processes are implemented "every, every, every" with intended results achieved.
* Ensures organizational knowledge and information is communicated effectively and on a timely basis.
* Commits to continuous improvement through consistent/continuous utilization of DMAIC and ADLI.
* Manages by fact.
* Commits to fully deploy standardized leadership practices and key initiatives, including huddle boards, shared governance, standard work for all positions, quarterly one-on-one meetings and DMAIC & ADLI thinking.
All other duties as assigned
QualificationsEducation:
Bachelors Degree- Required within 5 years of hire, enrollment within 1 year
Certification and Licensure:
NAHPG Clinic-Based Staff:
Fingerprint Clearance Card application number- Required upon hire
Fingerprint Clearance Card- Required within 90 days of hire
MGMA Certified Medical Practice Executive- Preferred
Employee will obtain and maintain appropriate clinical competencies for the roles assigned by their departmental leader.
Experience:
5 years experience in medical practice administration- Required
Financial management experience including budget development and accountability for financial performance- Required
Healthcare is a rapidly changing environment and technology is integrated into almost all aspects of patient care. Computers and other electronic devices are utilized across the organization and throughout each department. Colleagues must have an understanding of computers, and competence in using computers and basic software programs.
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