Are you ready to write your next chapter?

Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day.

What makes a Worldpayer? It’s simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We’re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open – winning and failing as one.

We’re looking for a Manager - Product Support to join our ever-evolving BCS application support team to help us unleash the potential of every business.

Are you ready to make your mark? Then you sound like a Worldpayer.

About the team

Our Customer Experience Worldpayers are at the heart of it all — enabling us to provide world-class support to customers. Unwavering dedication and full of enthusiasm, they’re always finding ways for us to grow together.

Product Support team is focused to provide excellent level of technical and product support to integrated merchants and partners with Worldpay Total Solution.

Our Team Provides 24/7 L2 Technical Support to Merchants who are using Worldpay Total Products (IPC, IPS, WPT Mobile etc)

What you’ll own

Need to handle a team of 6-7 analyst’s.Ensure the team members are trained/coached and are provided with feedback to ensure they are ready to provide excellent Customer service.Need to handle queries/Issues raised by Merchants based in UK & ROI, via Calls and Emails.It is mandatory to have good oral as well as written communicate skills.Need to audit calls & cases (for Issues/Queries) in salesforce on a weekly basis for all team members.Make sure team members are updating Customers on daily basis against the issues/quires raised by them.Based on Severity or urgency of the issue needs to resolve issues via Remote Desktop session.Need to conduct daily team meeting call or any other calls based on requirement.Need to prepare monthly business review presentation and present it to management.Always be available for Customer & Internal stake holder meetings/calls.

Where you’ll own it

You’ll own it in our modern Indore hub. With hubs in the heart of city centers and tech capitals, things move fast in APAC. We pride ourselves on being an agile and dynamic collective, collaborating with different teams and offices across the globe.

What you bring

Should have at least 4-6 years of team handling experience.Working on Salesforce cases,Basic of SQL, Excel, communication with customer (UK based over the calls) & emails,Technical support.

Worldpay perks - what we’ll bring for you

We know it’s bigger than just your career. It’s your life, and your world. That’s why we offer global benefits and programs to support you at every stage. Here’s a taste of what you can expect.

A competitive salary and benefits.Time to support charities and give back to your community.Parental leave policy.Global recognition platform.Virgin Pulse access.Global employee assistance program.

What makes a Worldpayer

At Worldpay, we take our Values seriously, and we live them every day. Think like a customer, Act like an owner, and Win as a team.

Curious. Humble. Creative. We ask the right questions, listening and learning to get better every day. We simplify the complex and we’re always looking to create a bigger impact for our colleagues and customers.Empowered. Accountable. Dynamic. We stay agile, using our initiative, taking calculated risks to progress. Never standing still, never settling, we work at pace to achieve our goals. We champion our ideas and stay flexible to make them happen. We know that every action adds up.Determined. Inclusive. Open. Unlocking potential means working as one global community. Our work spans borders, and we stay united by our purpose. We collaborate, always encouraging others to perform at their best, welcoming new perspectives.

Does this sound like you? Then you sound like a Worldpayer.

Apply now to write the next chapter in your career. We can’t wait to hear from you.

To find out more about working with us, find us on LinkedIn.

Privacy Statement

Worldpay is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Worldpay protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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