At BayCare, we are proud to be one of the largest employers in the Tampa Bay area. Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that’s built on a foundation of trust, dignity, respect, responsibility and clinical excellence. **Position Details:** + **Location:** Tampa, FL (Hybrid) + **Status:** Full Time (Exempt) + **Shift:** 8:00 AM to 5:00 PM (may vary) + **Days:** Monday – Friday **The Manager Quality Patient Safety and Customer Experience:** + Responsible for the integration of quality, safety and patient experience programs within BayCare Medical Group with a focus on safety and patient experience. + Assures all departments have the knowledge to perform their jobs by analyzing and disseminating performance data identifying potential and actual opportunities for improvement. + Works collaboratively with senior management, departments within BMG and outside vendors to brainstorm and implement initiatives for continuous improvement. + Accountabilities include administration and oversight of the Zero Harm initiatives including regulatory compliance readiness, administration and oversight of patient experience for BMG, and management of the associated team members. **Minimum Qualifications:** **Education Requirements:** Bachelors in Nursing **Required License & Certification:** RN license. Preferred certification includes CPHQ or Six Sigma Green Belt. **Required Experience** : 5 years RN experience. Preferred Experience includes 3 years in Ambulatory environment. Equal Opportunity Employer Veterans/Disabled **Position** Manager Quality Patient Safety and Customer Experience **Location** Tampa | Leadership | Full Time **Req ID** null