Position Summary

Manages the daily operations of the Registration department (inpatient, outpatient, emergency) and Information Desks.  Assist in scheduling, oversee training of new Registration Representatives, auditing staff work performance; auditing staff customer service skills; rotate to off-shifts to assure that staff is adequately trained and to provide for continuity of service; share off-shift call responsibility with the Registration Supervisors when needed.

Job Responsibilities

Develop and implement long and short term goals and policies related to Registration. Develop and implement procedures necessary to implement approved goals and policies. Responsible for daily operations of the department. Ensure staff obtains all data set requirements needed to properly identify the patient, create a billable account, obtain required signatures, perform upfront collections and maintain excellent customer service. Responsible for recruitment and retention of Registration personnel.  Assumes responsibility for corrective action when necessary.  Resolves associate concerns; communicates with supervisors and director. Maintains records related to work group performance, attendance, productivity, expenditures, etc. Recommends and implements solutions for operational problems.

 

Education/Experience

Minimum of high school diploma; College degree preferred. 5 years of patient registration experience required; hospital environment preferred. Previous supervisory experience required. Medical terminology required with health insurance knowledge including experience with medicare/medicaid and managed care requirements.  Working knowledge of the revenue cycle. Must demonstrate ability of problem solving and project management skills. Able to work independently on multiple projects with a variety of deadlines. Excellent oral and written communication skills and customer service skills required. Ability to learn and work with various computer software programs. EPIC experience is preferred. MS Office Proficient: Word, Excel

 

Comprehensive Benefits Program (Not all inclusive)

Medical, dental and vision coverage        Healthcare and Dependent Care Spending Accounts Retirement savings plan Life insurance and disability coverage options Fitness center discount program Tuition assistance and career development Paid Time Off Wellness, reward and recognition programs Employee Assistance Program – Counseling, nutritional and financial education, etc. Perks - Instant Discounts & Exclusive Deals on hotels, food, clothing, etc.

 

Join our team of healthcare professionals at

Powers Health

 

Apply today!

We invite you to join our team of professionals where your unique talents will be well utilized in a work environment that promotes your further growth and development. In return for your valuable service and contributions, CHS/Powers Health offers a competitive wage and benefits package along with the necessary tools, resources and mentoring opportunities to support your career advancement goals.