PURPOSE & OVERALL RELEVANCE FOR THE ORGANISATION:

Key project Owner of rostering system changing project Play a critical role of retail standard expert to drive implementation, efficiency and compliance with the partnership of China Retail Operations team across all regions Assist Senior Manager Digital & Process to manage all related process in retail stores

 

 

KEY RESPONSIBILITIES:

 

Rostering System & Workforce Management:

Responsible for spearheading the transition to a new scheduling system utilized by all 400 direct-operated stores for daily operations. Collaborate and communicate effectively with IT, HR, GBS, NTP, and other departments to ensure a seamless integration of the new system. Be tasked with independently managing the project, from planning and execution to completion, with minimal disruption to store operations. Ensure a smooth system switchover and implementation, maintaining continuity and efficiency in store scheduling, attendance, and leave management. Responsible for identifying areas for improvement in the new rostering and attendance system, proposing enhancements that align with the company's operational goals. Provide training and support to ensure all stakeholders are well-versed in the new system, facilitating a successful transition and adoption across all stores.

Process Management:

Work with Global Retail Operations team to land HOR2.0 over 500+ stores Obsessed with the knowledge of operational excellence, mainly focus on the procedure and related projects to make the stores with higher standard and consistency Analyze, optimize and develop process flows, SOPs and operations tools of every store check points Oversee the regular release and update of Global Store Operations Manuals and Policies. Constantly review all process and Procedures to reduce complexity and improve productivity

 

 

KPI’s:

Shared Retail Team KPI’s include Topline and Bottom line of Own Retail business Individual performance KPI’s to be defined

 

 

KNOWLEDGE, SKILLS AND ABILITIES:

Project management experience is preferred Outstanding communication skills, comfortable presenting complex topics to stakeholders at various organizational levels both in person and remotely

 

 

 

REQUISITE EDUCATION AND EXPERIENCE / MINIMUM QUALIFICATIONS:

Minimum 3-5 years’ experience in marketing/retail department of a global consumer goods company Minimum 5 years of experience with at least 3 years in Retail Excellence. Bachelor’s degree required and advanced degree in business or related fields preferred Fluent Mandarin and English required