**Description** **You Lead the Way. We’ve Got Your Back.** With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let's lead the way together. The American Express Corporate Affairs & Communications (CA&C) team is a strategic function that works to enhance and protect the continued strength of the American Express brand through public relations, social media and content, colleague communications and corporate social responsibility (CSR) initiatives. The Manager will be responsible for managing operational deliverables that mitigate risk across multiple processes within CA&C, including but not limited to, comprehensively documenting in the Process Risk Self-Assessment (PRSA) all controls and tests to exhibit how CA&C is mitigating risks. **How will you make an impact in this role?** + Manage the completion of multiple Process Risk Self-Assessment (PRSA) refreshes and development that are subject to defined due dates + Evaluate PRSA risks, controls, and tests for accuracy, completeness and applicability to mitigating linked risks + Facilitate risk remediation efforts for all Operational Risk Events (ORE) + Manage Compliance, Privacy, Operational Risk Governance Group (ORGG) PRSA and Global Records Management Review Action Items + Assess, develop action plans and monitor action plan completion for Regulatory Change Management (RCM) items LOBCO deemed applicable while integrating RCMs across all applicable PRSA’s (ie Accessibility, etc) + Collaborate with colleagues across CA&C Operations team, 2 nd Line of Defense teams and other CA&C colleagues in developing and documenting processes that mitigate risks + Execute CA&C Business Self testing / Control Assertions / Annual Certifications processes + Participate in and manage CA&C projects related to risk management or governance initiatives **Minimum Qualifications** + 5 years experience in Risk Management and/or Process Management + Proven success at managing multiple deliverables and priorities within a defined timeline / deadline and under pressure + Strong problem-solving skills; ability to see the big picture with attention given to critical details + Ability to understand the underpinning of processes and determine root causes of issues + Strong business acumen and demonstrated thought leadership + Proven ability to adjust quickly to shifting priorities and provide clarity in ambiguous situations + Excellent relationship, collaboration, and presentation skills with ability to interact and influence leaders across all levels and teams in a matrixed organization + Self-confident with a strong sense of integrity and the ability and willingness to challenge and be challenged + Ability to communicate key risks to colleagues, business partners, and senior leaders + Bachelor’s degree **Preferred Qualifications** + MBA or advanced degree + Strong understanding of American Express Operational Risk program **Qualifications** Salary Range: $80,000.00 to $155,000.00 annually bonus benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors. We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: + Competitive base salaries + Bonus incentives + 6% Company Match on retirement savings plan + Free financial coaching and financial well-being support + Comprehensive medical, dental, vision, life insurance, and disability benefits + Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need + 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) + Free and confidential counseling support through our Healthy Minds program + Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site . American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement. If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters. Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions. **Job:** Operations **Primary Location:** US-New York-New York **Schedule** Full-time **Req ID:** 24020361