**The Sales Operations Manager** plays a critical role in leading and managing all activities related to Inside Sales and Customer Care for Measurement Solutions in the Benelux region. This role ensures exceptional service quality across the entire Quote to Cash & Order Management cycle while driving customer satisfaction and operational excellence. The position oversees both local teams in the Benelux and remote teams supporting the business from customer service centers in Cluj, Romania, and other locations as needed. If you are an experienced sales and customer care leader with a strong focus on operational efficiency and team development, this opportunity is for you! **In This Role, Your Responsibilities Will Be:** + Lead and manage the Inside Sales and Customer Care teams to deliver outstanding service and operational excellence; + Increase customer satisfaction and loyalty by ensuring high-quality quotations, sales order execution, and enhanced service delivery; + Collaborate closely with operations, project execution, and service teams to ensure commitments to customers are met and overall satisfaction is enhanced; + Ensure full operational compliance with legal and company policies, including Trade Compliance, Due Diligence, and Ethical Business guidelines; + Drive continuous improvement by implementing European and Business Unit processes, tools, and standard methodologies, ensuring local applicability + Develop and report operational metrics to supervise team performance against business targets and drive profitability and growth; + Handle customer order-related issues, queries, and complaints efficiently; + Support the hiring process, participate in interviews, and contribute to team development and performance management; + Identify skills gaps and actively support talent development using available performance management tools; + Leverage European Centralized Offices to enhance performance, quality, and cost efficiency; + Ensure project execution methodology is applied to all relevant projects, continuously improving processes for efficiency and speed; + Coach and mentor staff, supporting a culture that encourages growth and aligns individual and team objectives with business goals; + Travel within Europe (e.g., Cluj, Romania) for meetings, training, and project-related assignments as required. **Who You Are:** You are a strategic and goal-oriented leader with strong communication and organizational skills. You excel in managing teams, driving operational improvements, and ensuring customer satisfaction. You are proactive, adaptable, and committed to developing people and processes to achieve business success. **For This Role, You Will Need:** + Bachelor degree or equivalent higher education; + 5-7 years of experience in Direct Sales and Sales Management, including people leadership; + Strong communication skills with the ability to collaborate across functions; + Strong administrative and troubleshooting abilities; + Excellent organizational skills for workload planning and time management; + Fluent verbal and written communication in Dutch and English. French language skills are a plus; **Preferred Qualifications that Set You Apart:** + Knowledge of business processes related to Quote to Cash & Order Management; + Ability to motivate change and implement process improvements across different teams; + Previous experience working in an international or matrixed organizational structure; + Strong analytical mentality with experience in reporting and performance tracking. **Our Offer to You** At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspire innovation and brings the best solutions to our customers. We’re emphasizing a culture of togetherness – one that builds community, prioritizes collaboration and continuous improvement. The philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values (https://www.emerson.com/en-us/perspectives/culture-and-values) and about Diversity, Equity, & Inclusion at Emerson (https://www.emerson.com/en-us/careers/diversity-and-inclusion) . Moreover, our global volunteer employee resource groups will empower you to connect with peers that share the same interest, promote diversity and inclusion and positively contribute to communities around us. We understand the importance of work-life balance and are dedicated to supporting our employees' personal and professional needs. From competitive benefits plans and comprehensive medical care to equitable opportunities for growth and development we strive to create a workplace that is supportive and rewarding. Our work schedule aims at creating new levels of growth, build a stronger community and provide greater professional development for our employees. Make this great opportunity yours! **WHY EMERSON** **Our Commitment to Our People** At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration. We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor. At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together. **Accessibility Assistance or Accommodation** If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com . **ABOUT EMERSON** Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability. With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety. We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go! **No calls or agencies please.** **Requisition ID** : 25014298 Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.