Job Description

What will I be doing?

As a Sales Manager TO Diamond Dinners, you will be driving company success through performing the following tasks to the highest standards:

Manages, trains and develops all new hires. Develops/coaches individual Sales Executives, in an on-going process, to ensure SE’s commitment and understanding of the sales process to generate maximum sales and profit. Responsible for releasing all new hires to the floor once they have passed testing and the last ride review is approved by said manager and team. Develop, create and update schedules for workshops, new hire classes, exams, manuals and other various training materials. Ensure Hilton changes are being implemented consistently Responsible for follow up coaching after initial training for 30-60 days, by counseling, communicating job expectations and enforcing new hire policies and procedures. Work hand in hand with Senior Director and Director of Sales to create an effective curriculum. Assist in developing creative tools for selling HGVClub and The Hilton Club points. Prepare and complete action plans/goals and enforce customer-service standards. Responsible for resolving representative problems within the first 30-60 days. Responsible for doing ride a long’s and ride reports, and providing feedback to Sales Executives and DOS Hold trainings with the new hires and TO’s to help TO’s better understand their new rep’s strengths as well as weaknesses. Hold a 30-60 day trench training for all new hires, dissecting the process and taking an in-depth look at the psychology behind the sale. Create new hire evaluations to get feedback on training and TO’s to constantly improve the process and hold each department accountable for their actions or lack thereof.