Job Description:

The Role

If you are looking for a role that spans across many parts of the organization and gives you the opportunity to interact with many parties, this may be the role for you! Qualification Services is an Integrated Operations team looking to add a dynamic leader who can lead geographically dispersed professionals supporting clients & customers thru a difficult life event. The right candidate will work with their direct team, other Operations Functions, Client & Relationship Management, Legal, Risk & Compliance as well as the External Client and their contacts.

The Senior Manager, Qualification Services will report to the VP of WI Qualification Services, one of six divisions within this organization. The Senior Manager will be a member of the WI Qualification Services leadership team and will support 15-18 associates in the US. This function spans across our DB, DC, TEM & HW clients. Responsibilities primarily include ensuring timely execution of team deliverables and meeting SLA’s – as well as continuing to focus on process improvements

The Expertise You Have

People management/leadership skills

Operations Experience preferred, although not required

Bachelor’s degree, MBA preferred.

Knowledge of legal and regulatory topics related to benefits administration is preferred.

Knowledge of the benefit & retirement administration business (DC, DB, TEM & HW)

The Skills You Bring

You have Proven Leadership experience – consistently demonstrates ability to coach, manage & lead diverse teams

You have Operations Management experience – manages multiple products, service offerings, processes, KPIs and group level budget within established parameters to ensure customer/client satisfaction and the achievement of operational performance targets.

You have problem resolution experience – identifies and proactively addresses problems and potential risks as well as implementing timely solutions.

You have strong understanding of the application of quality/process improvement methodologies to ensure continuous improvement and consistent service delivery.

You have Strong written and verbal communication skills

The Value You Deliver

Help create culture of learning, empowerment, and transparency.

You will inspire and motivate your team to achieve their maximum potential

You can prioritize time-sensitive work and multiple demands to ensure Client Expectations are met

You can work well under pressure and communicate the sensitivity and urgency of responses.

You are comfortable presenting to clients & business partners

Certifications: