Date Posted:

2025-01-02

Country:

India

Location:

Otis Elevator Co India Ltd. SAKAR – IX, Sixth Floor Unit Nos. 617 & 618, Beside Old Reserve Bank Of India, Near City Gold, Ashram Road, Ahmedabad 380 009, Gujarat-India

The candidate should be essentially from elevator background having experience in Service to lead

a team of Customer Service Professionals in the given area towards excellence for achievement of

business objectives in Service Function through the following:

Overall responsible for service revenues from area.Provide leadership Supervisor and various stake holders in the department to achieve business targets.Including setting their annual business targets and periodical review to achieve the results.Drive excellence in field operations through supervisorsEnsure that Lifts / Escalators are maintained at job sites in various location as per the SLA with customers.Position will be responsible for Techno Commercials for 2000 units.Annual Manpower planning and enhance field productivity.Sub Con Management and Development to support field operations.Maintain cordial relations with builders, owners and architectsCoach and develop internal talents for taking up higher responsibilities in the organization.Drive service transformation initiatives in the areaDrive weekly and monthly review on forecast vs actuals with team on Commercial parametersVisit job sites, Periodical visits to all Key customers and maintain CRMReceivable Management – day-to-day updates to Zonal Head / FinanceWork towards customer delight and customer appreciationTracking of all customer complaints and speedy response/resolutionMIS / Reporting / Review with team.

Education & Experience required

Diploma/BE in Engineering and MBA.10-15 years in handling service in Elevator industryExcellent Communication & Interpersonal skillsAssertive, Proactive, Result orientated and Self-starter

Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive

consideration for employment without regard to race, color, religion, sex, sexual orientation,

gender identity, national origin, disability or veteran status, age or any other federally protected

class.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. 

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.  

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.  

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.  

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.   

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do.  We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.  

Become a part of the Otis team and help us #Buildwhatsnext! 

Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.

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