Req ID 74728 | GBS Chennai, India, ZF Commercial Vehicle Control Systems India Limited

  

Job Description

Your Tasks:

Managing technical support: Overseeing technical support to Transics telematics products and software applications Managing incidents and service requests: Ensuring that all incidents and service requests are processed effectively, and meeting customer service level agreements Escalating incidents: Escalating incidents if they cannot be resolved within the agreed service levels Reporting: Carrying out reporting procedures for incident management, and reviewing survey results, reports, and dashboards Building and training a team: Building and training a team of support agents.

Your Profile:

B.E/B.Tech with 8+ years’ experience in Technical Helpdesk/Service desk Should have worked on an Enterprise support process. At least 2 years’ experience in leading a team. Analytical skills to find root causes in error log files Very good English skills (verbal and in writing).

 

Be part of our ZF team as Manager - Service Desk and apply now!

Contact

Abdul Rahim J