Req ID 74728 | GBS Chennai, India, ZF Commercial Vehicle Control Systems India Limited

  

Job Description

Your Task:

Incidents treatment of external Transics Customers via Mail / Phone in English. Focus on Transics Software Support. Determine which incoming Tickets will be treated taking into account the knowledge level, set priorities as per the Matrix and the predefined ‘First Response Time’. Treat and analyze the assigned Tickets in order to provide a solution to the external client by e-mail or phone as soon as possible. Record and document the analyses and provided solutions in the Ticketing system.

Your Profile:

Minimum 8 years experience in Technical Helpdesk/Service desk Should have worked on an Enterprise support process. At least 2 years’ experience in leading a team. Analytical skills to find root causes in error log files  Very good English skills (verbal and in writing)

 

Be part of our ZF team as Manager - Service Desk and apply now!

Contact

Abdul Rahim J