Senior Engineering Manager, Application Support for Ford Pro Insure will maintain an entrepreneurial mindset while working with the FPI Engineering team in North America (NA) to understand the problem space, ideate and validate solutions, help augment the application management needs and deliver against the FPI roadmap.

Senior Engineering Manager, Application Support for Ford Pro Insure will

Provide technical leadership to solve problems and remove blockers for the teams. Lead the Application Management, support and quality functions for customer facing digital products and platform services in production. Collaborate with development and business technology leaders to restore service during outages, identify mitigation strategies and plan critical maintenance with the goals to maximize uptime and productivity for Commercial customers Work closely with other stakeholders & teams across Ford Credit.

This position reports to Director of NA Engineering

Key Ford Credit Organization Facts

Over 1,000 global team members Spread across 8 locations: USA, Argentina, Brazil, United Kingdom, Spain, Germany, India, and China

 

Functional & Technical Skills

Awareness of front end and backend software technologiesUnderstanding of cloud and digital platformsExperience with Lean and SAFe Agile methodologiesAbility to quickly learn, apply new technologies.Strong communication, collaborative, and and the ability to teach othersProven ability to work closely with senior leadershipExcellent communication skills with the ability to adapt your communication style to the audienceAbility to work collaboratively and navigate complex decision making in a rapidly changing environment

Required Work Experience:

Bachelor’s degree in Computer Science or a closely related field of study8+ years of experience with progressive responsibilities in Production Application Support/Enhancements, Release Management and Quality functions2+ year of experience with lightweight product development methods such as user story mapping or rapid prototyping and knowledge of with Agile software methodologies2+ years of software development, project management, business management is highly desirable2+ years of leading application support team is highly desirable Ability to collaborate well with software engineers, designers, and business partners.Previous success with ongoing support of large-scale production applications.Curious about new technologies and exhibits a strong desire to learn.Understanding of Release Management, Source Code repository management, CI/CD practices and tools (GitHub, Maven, Jenkins etc.)Understanding of development technologies like Java, React, HTML/CSS, JSON, SQL Server, Python and JavaScriptKnowledge of DevSecOps practices, deployment pipelines, APIs and microservicesKnowledge & Experience building scalable, resilient, and fault tolerant applications in public/private cloud infrastructuresUnderstanding of test automation leveraging testing tools such as Cypress, Newman Postman, Selenium, etcUnderstanding of Reliability metrics, SRE practices and use of tools like Noble9Understanding of creating enterprise scale monitoring and operational architecture using tools like Splunk, Dynatrace, Cloud Watch.Understanding of Cloud Architecture, Cloud Security; Cloud platforms, Automation (Ideally GCP)Past experience managing packaged solution applications with third parties like Origami/DuckCreek/Guideware preferred.P&C Insurance industry experience requiredOpen to travel

Ford Motor Company is an Equal Opportunity Employer, as we are committed with a diverse workforce, and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran and basis of disability.
 

Work closely with NA engineering team to execute against the FPI roadmap and maintain an actionable backlog of user stories/tickets for the Application Management team.Help the team and partners understand our iterative development approach and our focus on incrementally delivering value through careful and deliberate prioritization.Balance capacity with prioritized backlog items.  Ensure that team determines the application update goals and has the confidence to realize them based on historical trends.Facilitate team review of proposed product or service updates/Fixes against relevant policies, standards, and principles. Ensure any escalations the come in are handled, coordinated and communicated with all impacted parties.Monitor and act on System of Delivery metrics to improve team and product/service performance.  Co-ordinate with stakeholders to identify trends, help surface risks early in the process to ensure they are handled appropriately. Manage and facilitate the plan for L1-L3 support, collaborate on deployments and call rotations to ensure best possible outcomes for application deployments, upgrades and new installations.Work with cross-domain teams to identify and orchestrate dependency resolution, align on production release windows, guidelines and compliance policies.Facilitate retrospectives to ensure teams understand what is working well for them, what should be continued and improved. Ensures teams take ownership of the action items and implements them.Depending on size and complexity of project and/or account, may also be assigned to perform other duties of the project