Support Center - Irving

The Manager - Store Processes and Labor Standards is responsible for establishing new processes, captaining process improvement initiatives and ensuring that the Labor Standards supports the workload in all Michael's stores. This role leads the Store Simplification programs, identifying possible suggestions and solutions to further advance efficiencies. The Manager - Store Processes and Labor Standards will also manage a team that oversees the store supply ordering and fulfilment process. This role is designed to be able to focus on simplification and efficiency to better support the customer experience.

Major Activities

Lead projects to set up new businesses or processes in store.Collaborate with teams to identify issues and opportunities for process simplification and/or cost savings.  Conduct and maintain time studies to ensure accuracy of recorded tasks; as well as to document new or changed processes.  Accurately quantify changes and possible costs or savings.Maintain labor standards information within Standards Pro.  Identify key areas for changes that align with changes to store processes.  Lead store supply program in stores which includes but is not limited to the following:Collaborate with procurement to secure the best productLead a team to develop and maintain an efficient supply order management process across all storesDevelop and maintain a process to ensure stores are in stock on key supply programsProvide visibility to order requests and fulfilmentMeet or beat financial supply targetsLead Store Simplification program within Store Operations team.  Review submissions and possible suggestions to create efficiencies and cost savings.  Report progress to teams.Responsible for shopping cart program, conducting store surveys for cart needs, working with vendor to ensure adequate inventory can be met, and shopping cart compliance.Partner with teams developing store operating procedures.  Support field operations by helping to determine Standard Operating Procedure needs and requirements and how they will be applied at store level.Work closely with Store Operations finance team on changes to store processes to ensure store activities are accurately reflected in engineered labor standards, and assist with store planning files.

Other duties as assigned

Minimum Education

Bachelor’s degree or equivalent work experience

Minimum Special Certifications or technical skills

Microsoft Office (Word, Excel and PowerPoint)Proficient in measuring labor/employee productivityKnowledgeable with supply order management

Minimum Type of experience the job requires

5+ years’ professional experience plus 2 years retail operations experienceKnowledgeable on facets of retail store operations and procedures

Other

Excellent written and verbal communication skillsSelf-starter – able to manage multiple projects at the same time and thrive in a challenging, fast paced environment that has frequent priority adjustmentsStrong analytical and organizational skillsHighly collaborative focused on problem solvingMust be able to flex work schedule including times in which it may be necessary to work weekends and/or eveningsDevelop and maintain productive relationships with supervisor and key cross-functional personnel in the company to understand the business systems and processes and sources of data and knowledgeAble to work closely with and provide support to co-workers within the departmentMust be willing to travel out of town on 2-3 day trips to support data collection needs as they arise

Preferred Type of experience the job requires

4-year bachelor’s degree preferredEmphasis in Engineering, Retail, Business, or Operations degree preferredMichaels store experience preferred

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

At The Michaels Companies Inc, our purpose is to fuel the joy of creativity. As the leading creative destination in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise, and MakerPlace by Michaels, a dedicated handmade goods marketplace. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit www.michaels.com

At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit mikbenefits.com.

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together.

Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).

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