Welcome page Returning Candidate? Log back in! Manager Sustaining Engineering Job Locations US Req ID 2024-7660 Category Customer Service/Support Type Full-Time Regular Security Access Level Access 2: US Citizenship (Dual Allowed) / TSA Approval / Federal Programs Work Schedule Core Business Hours Overview

IDEMIA is the global leader in identity and security. Our mission is to create a safe and simple future where identity verification is indisputable, and only you can assert your identity. We are a distributed company leveraging the latest technologies to deliver world-class products in the private and public sectors of finance, telecom, identity, security, retail, sports entertainment, commercial, government, and IoT. We use a variety of technologies and approaches to deliver quality product and services to government agencies and technology companies. IDEMIA is a made up of a group of 14,000 diverse people from different nationalities, speaking over 20 different languages. Together, our solutions impact the everyday lives of citizens and nations. In this ever-changing world, protecting your identity is paramount. Join the team that is ensuring one person - one identity.

Responsibilities Manage a team of Sustaining Engineers, including, but not limited to time sheet approvals, approvnig PTO requests, expense approvals, scheduling on call rotationIdentify quality and cost improvementsWeekly mangement status reportsAttend/faciliate customer status and technical meetingsManage Sev 1 technical meetingsCreate/Facilitate Root Cause Analysis of a system outage Qualifications Minimum 5 years hands on support experience in a high-pressure environmentPrevious experinece managing a team of technical support engineers requiredExcellent written and oral communication skills requiredTeam orientedCustomer oriented Options Apply for this job onlineApplyShareEmail this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed

IDEMIA is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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