**Details** + **Department:** AP Digital Platform Sup + **Schedule:** 8 hour shift, Monday-Friday + **Location:** REMOTE **Benefits** Paid time off (PTO) Various health insurance options & wellness plans Retirement benefits including employer match plans Long-term & short-term disability Employee assistance programs (EAP) Parental leave & adoption assistance Tuition reimbursement Ways to give back to your community _Benefit options and eligibility vary by position. Compensation varies based on factors including, but not limited to, experience, skills, education, performance and salary range at the time of the offer._ **Responsibilities** **Manager - Technical** **Role Purpose** The Manager is responsible for the technical ownership of assigned Intranet products (e.g., technology, platform, or service). The manager fosters strong technical relationships with vendors and represents the products during design, development, testing, release, updates and ongoing lifecycle management. The Manager also ensures alignment of the products with vendor and internal roadmaps, as well as project, change management and enterprise architecture processes. Main Responsibilities + Define the product strategy and roadmap, including alignment to vendor support and product roadmaps, as well as to emerging employee use cases. + Consistently determine how to maximize business value from product. + Support the analysis of business processes and functional requirements of the product. + Manage product dependencies and identify opportunities to streamline processes. + Monitor, manage and report on usage and impact of the product within the digital workplace. + Demonstrates a detailed understanding of service management processes, service level agreements and contracts, and assesses whether they are appropriate or require modification + Serves as an initial point of escalation for significant incidents that interrupt service availability or diminish performance + Coordinates and mediates cross-vendor/internal team delivery issues, as required + Reviews and approves root cause analysis for systemic issues within the production environment + Validates that corporate architectural guidelines, standards, policies (e.g., security, risk, etc.) are followed + Evaluates, designs and/or implements process or technology changes that enhance effectiveness and/or efficiency + Recommends technology improvement opportunities to the leadership and architecture teams for increasing IT value while decreasing cost of delivery + Lead and mentor a team of engineers or technical specialists. + Foster a collaborative and inclusive team culture. + Set clear performance expectations and provide constructive feedback. **Leadership/Interpersonal Skills** + Pragmatic and detail-oriented. Consistently takes a thorough, accurate, organized and productive approach. + Business-results orientation. Seeks to understand business needs and works to anticipate, identify and meet end-user needs. + Tech Savvy. Ability to quickly learn, implement and utilize new technologies. + Analytical and problem solving. Combines and organizes information into meaningful patterns; identifies underlying relationships, causes and effects; and combines pieces of information to form conclusions or general rules. + Strong interpersonal skills. Ability to work across business lines at senior levels to influence and effect change to achieve common goals. + Communications. Excellent oral and written communication skills. + Enablement mindset. The ability to focus on empowering and ensuring that employees have the motivation and knowledge to fully use IT-supplied technology. + Change Management. The ability to effectively guide and sustain change in a dynamic and complex operating environment. + Leadership. The ability to build teams, balance team and individual responsibilities and achieve goals through others not directly under the leader’s supervision. + Builds effective relationships with partners and vendors to understand and commit to Ascension’s organizational goals; fosters goodwill and collaboration amongst teams and leads by example + Demonstrates accountability for meeting commitments and deadlines + Demonstrates alignment of principles, values, and behavior with expected organizational culture and values **Qualifications: Education and Work Experience** + BS in Computer science, engineering or related field or an equivalent combination of education and/or experience + 5+ years of experience with IT service delivery management for intranet technologies, including oversight of IT managed service providers + Strong understanding of best-in-class and emerging technologies for intranet platforms and services + Experience in vendor interaction, negotiation and management + Healthcare provider industry experience is preferred **Complexity of Work** + Within scope of job, requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment \#ascension #at #LI **Requirements** Education: + High School diploma equivalency with 3 years of cumulative experience OR Associate'sdegree/Bachelor's degree with 2 years of cumulative experience OR 7 years of applicable cumulative job specific experience required. + 3 years of leadership or management experience preferred. **Additional Preferences** No additional preferences. **Why Join Our Team** When you join Ascension, you join a team of over 134,000 individuals across the country committed to a Mission of serving others and providing compassionate, personalized care to all. Our inclusive culture, continuing education programs, career coaches and benefit offerings are just a few of the resources and tools that team members can use to create a rewarding career path. In fact, Ascension spent nearly $46 million in tuition assistance alone to support associate growth and development. If you are looking for a career where you can grow and make a difference in your community, we invite you to join our team today. **Equal Employment Opportunity Employer** Ascension will provide equal employment opportunities (EEO) to all associates and applicants for employment regardless of race, color, religion, national origin, citizenship, gender, sexual orientation, gender identification or expression, age, disability, marital status, amnesty, genetic information, carrier status or any other legally protected status or status as a covered veteran in accordance with applicable federal, state and local laws. For further information, view the EEO Know Your Rights (English) (https://www.eeoc.gov/sites/default/files/2022-10/22-088\_EEOC\_KnowYourRights\_10\_20.pdf) poster or EEO Know Your Rights (Spanish) (https://www.eeoc.gov/sites/default/files/2022-10/22-088\_EEOC\_KnowYourRightsSp\_10\_20.pdf) poster. As a military friendly organization, Ascension promotes career flexibility and offers many benefits to help support the well-being of our military families, spouses, veterans and reservists. Our associates are empowered to apply their military experience and unique perspective to their civilian career with Ascension. Pay Non-Discrimination Notice (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf) Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants. **E-Verify Statement** This employer participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information. E-Verify (https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify\_Participation\_Poster\_ES.pdf)