Company Description

At Sutherland we are committed in creating a dynamic work environment that is professionally challenging and personally rewarding. Our team is composed of goal-oriented and strategic-thinking individuals and we are looking to add a Mgr-Technical Training who will create and facilitate training materials with a focus on equipping the organization with fundamental skills and knowledge. As a Training Manager, you will deliver and evaluate soft & technical skills training on all aspects of client training.

Job Description

You are also expected to:

Observe and review training delivery and coach and develop trainers on the same/ Supervise delivery of training & nesting operations, manage and supervise a team of 6-10 trainers/Training Specialists (T-Specs), train classes as and when requiredProvide technical/soft-skills related coaching/guidance to the T-Specs in aspects of –

                    a) conformance to curriculum/content delivery methods

                    b) calibrate & conform to client prescribed/mutually agreed qualitative standards

                    c)  coach T-Specs/ ATS’s/Nesting Support Staff to effectively conduct/manage individual, group and                           class interactions

Assess/Analyze/Monitors participant and class performance – as measured by KPIs during Nesting/Classroom -Prepare regular/accurate and meaningful internal and external reports related to training.Plan and plot in for resources as required (weekly, Bi-weekly, monthly).Prepare analysis & action plans to improve trainer/training deliveryDelivery of training programs as and when required/ Delivery Demo for trainers as per coaching plans.Development of training for all aspects of client projects, including soft skills and technical skillsParticipate in routine client/learner interactionPerform other related duties and assignments as required and as assigned by supervisor or manager.

Qualifications

Our most successful candidates will have:

Earned a Bachelor’s degree in any field (Major in Education or Communication preferred)At least 4-5 years of work experience with Training. Excellent working knowledge on Microsoft Office applications (Excel, Powerpoint, Word and Outlook)Strong English verbal and written communication skillsStrategic in developing solutions and process improvementsWillingness and ability to work in a shifting or graveyard schedule

Additional Information

All your information will be kept confidential according to EEO guidelines.