Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000 people across 30 countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Manager – Trainer

In this role, The Trainer is a trusted consultant who is responsible for delivering training solutions both in-person and remotely that derive value and meet core business objectives within business transformation projects. The Trainer works with the learning team to fully understand the learning requirements and deliver targeted content to address the client's needs. As a trusted consultant, the Trainer is involved at the beginning of each project to deliver standard content to project participants to increase adoption of the solution. Throughout the project, the Trainer delivers content to achieve the client's vision for adopting the solution. The Trainer conducts ongoing research to remain at the forefront of training development and delivery. Typical responsibilities include:

Responsibilities

Deliver training sessions on communication and Voice Accent

Deliver training on professional and soft skills

Deliver training on Cultural assimilation

Conduct TNI TNA for client-facing FA teams. Should have an understanding of the ADDIE model

Curate need-based content to drive training sessions

Drive CSAT/ NPS through communication interventions

Project manage communication professional skills training sessions

Audit calls , emails, and chat

Hire / assess candidates on communication skills based on the CEFR model

Create need-based remedial training plans

Create communication frameworks

Ability to work on tools like Verint, NICE

Reporting dashboard

Qualifications we seek in you

Minimum Qualifications / Skills

Demonstrated in-person presentation skills.

Demonstrated experience specializing in technical training delivery, change management, marketing, or graphic design/media production.

Expertise in designing, developing, and delivering results-oriented solutions aligned with business goals and objectives.

Strong influencing and consulting skills.

Challenges the status quo with diplomacy.

Agility and flexibility in relationships, project timelines, and client needs.

Excellent organizational skills and ability to manage and execute tasks in a high-pressure environment.

Proven ability at gaining credibility, trust and collaborating with key clients to build partnerships to understand and support the organizational vision, key objectives, and strategic direction.

Effectively identifies and analyzes problems and takes personal accountability and initiative.

Proven ability to maintain a high level of confidentiality, tact, professionalism, and integrity.

Preferred Qualifications/ Skills

Demonstrate working knowledge of the Microsoft Office Suite.

Certification in language or VA will be preferred

Certified Professional in Talent Development (CPTD) or Technical Training (CTT ).

Outstanding drive, excellent interpersonal skills, and the ability to communicate effectively, both verbally and in writing, and to immediately contribute to a team environment

Strong work ethic and high attention to detail, with a desire to learn

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.