Position Summary

• Operate under the general direction of the AVP - Training & Communications and in accordance with the objectives, performance and training standards established by the different leadership of the enterprise hotels and resort to support all aspects of training needs
• Conduct and plan robust training programs and structure
• Internal mapping of talents & work on succession planning
• Create and conduct all training programs for Andaz Macau and work closely with department heads & enterprise skills trainers to develop learning guides for all positions, and developing company and division standards
• Champions and advocates the Asian Heart attributes and supports the enterprise hotel leadership to build upon our culture 

Primary Responsibility

• Formalizes, implements & evaluates operations learning strategies and drives Andaz Hotel training delivery
• Works with Andaz leadership & aligned with T&D to develop an annual training plan and establish priorities.
• Measure and report outcomes by ensuring consistency and providing quality assurance oversight to program design and delivery according to Hyatt and Andaz corporate standards
•Ensure the team is trained to deliver thoughtful, intuitive and gracious service with highest level of consistency embracing elements of luxury
•The role will need to engage and collaborate with other BU like transport , teleservices , CEM , Marketing beyond the core Andaz Hotels to get the level of  consistency and excellence through the entire customer journey
• Be the guardian of the Departmental ops training Manual and Specific Operating Procedures to ensure maximum comforts for guests.
• Assumes any other project based responsibilities assigned by AVP - Training & Development 
• Keep abreast of the industry best practices to evaluate the training trends, identify the training needs. Remain vigilant to new competitive training related developments, hospitality trends, and other market insight through regular research including competitor stay programs.
• Ensure training space and equipment for the required training programs are well planned
• Responsible for motivating, coaching and counseling team members appropriately and ensuring their job skills are constantly being improved and developed in accordance with the established training plan
• Promote a work environment where employees feel valued, appreciated, involved and safe

Requirements

• Bachelor degree in hospitality management, business administration or related field is an added advantage
• Solid knowledge in Hospitality facilities and services
• Operational experience in Hotel Operations (F&B, Rooms) are required
• Proven track record of similar role in a five star hotel environment for at least 3 years
• Experience in supervisory/ managerial level of customer service in the hotel industry for at least 3 years
• Fluent in Cantonese, Mandarin and English, both written and spoken
• With initiative, organized and detailed-orientation; excellent communication, interpersonal and supervisory skills; highly sociable and outgoing personality
• Good team player with "can do" positive attitude