The Manager - T&D will consult and partner with the business units/ departments to assess the performance requirements within the departments to identify training or related training interventions/ solutions in response to identified needs. He/ She is also responsible in supporting the Senior Manager for designing, developing and performing an effective training needs analysis across GEG Properties within functions and departments under their charge, and transferring it into an executable and practical training plan, which align to organization goal as well as support all Team Members to improve their performance.
The Manager - T&D will also be assisting the Senior Manager in managing their relevant Departmental Training Teams under their charge, and/ or the core and flagship programs, to ensure quality, consistency across properties, alignment and development of content, ensure adequate and sufficient training facilities and manage the delivery of programs to support GEG's culture, MVV and Asian Heart service philosophy initiatives.
Primary Responsibility• Supports the Senior Manager in organization-wide service and operations in relevant functions and departments
• Supports the delivery of the GEG MVV and Asian Heart Service philosophy within GEG
• Formalizes, implements & evaluates operations learning strategies
• Supports the Senior Manager to partner with operations to conduct an annual Training Needs Analysis
• Works with business units/ departments to develop and Annual Training Plans and establish priorities, adhering to the T&D SOP, Guidelines, processes and policies
• Contributes to the Annual Operations Training Plan strategy and budget in consultation with their relevant departments and the VP of T&D
• Ensures consistency and provides Quality Assurance Oversight to program design, delivery and trainer development and capability building through Department Training Team Health Checklist
• Ensures and manages appropriate training space and equipment for the required training programs
• Manages and oversees new property and or outlet training requirements during openings or changes within the business
• Manages multiple projects and ensure outcomes are achieved within established timelines
• Performs all duties in accordance with Galaxy Entertainment Group policies and within the realm of the company’s Mission, Vision and Values
Education
• Bachelor’s degree in Business, Human Resources or related field preferred
Required Experience
• 3-5 years in a gaming/ hospitality integrated resort experience with an emphasis on gaming preferred
• 3+ years in a training & development management role required
Required Knowledge
• Experience in project design and management
• Experience in conducting needs analysis and curriculum development
• Knowledge of needs analysis, curriculum development and evaluation techniques
• Knowledge of performance effectiveness principles and practices
Skills / Abilities / Presence
• Read, write, speak and understand English, proficiency in Cantonese and/or Mandarin preferred
• Proven analytical and organizational planning skills
• Excellent verbal and written communication skills
• Liaison, consultation and relationship building skills
• Ability to work both independently and as a team member
• Ability to handle multiple priorities and projects
• Ability to design, develop and deliver a range of learning and development programs